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Title Store Manager Customer Service
Target Location US-SC-Murrells Inlet
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
BUILDING TRUST, SHOWCASING TRANSPARENCY, AND BUILDING A RELATIONSHIP WITH ANY CUSTOMERPHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLE Myrtle Beach, SC Street Address
SUMMARY AND QUALIFICATIONSFlexible, adaptable, and solution-focused professional possessing versatile experience building and fostering relationships with internal and external stakeholders with a wide variety of personalities and attributes. Reputed organizational excellence and attention to detail, consistently ensuring completeness, accuracy, and compliance of physical and electronic documents. Effectively communicating and collaborating across all levels of an organization while adeptly jumping in and around different initiatives with substantial contributions. Meticulous self-starter with a strong work ethic who consistently meets and exceeds deadlines while managing multiple projects with ease. Possessing the technology and skills needed to thrive within a remote environment.Liaison Customer Service Relationship Builder Complete, Accurate, and Compliant Document ManagementCommunications Work Autonomously Pasion for Continuous Learning, Process Improvement, and AutomationSelf-initiating Collaborative Interpersonal Time and Task Management Verbal and Written CommunicationPROFESSIONAL EXPERIENCETravis Mathew, City, South Carolina 03/2021  PresentAssistant Store ManagerActively assisting in the day-to-day retail operations management including sales and service, team leadership, and operational excellence.Recruiting and training a team of support managers and client experience focused associates.Developing and implementing strategies to drive sales and key performance indicators.Managing inventory control procedures including product receipt, transfers, and returns.Planned Career Break, Myrtle Beach, South Carolina 02/2019  03/2021Intentional pause to focus upon fulltime caregiving and educational pursuits while spouse was deployed.Savannah Bee Company, Myrtle Beach, South Carolina 05/2016  02/2019Dual Store Manager 12/2018  02/2019Director of Retail 11/2016  12/2018Store Manager 05/2016  11/2016Consistently entrusted with progressive levels of responsibilities based on outstanding performance.Successfully balanced management of daily business functions while creating and fostering an entrepreneurial work environment.Partnered in the creation and implementation of a training curriculum that was proven to not only effectively train employees for current role, but lay a foundation for advancement within the organization.Developed sales strategies and performance goals, researched and worked with vendors, ordered inventory, maintained detailed records for analysis, and evaluated sales performance.Actively supported organizations growth and evolvement from 4-17 stores by continually recommending and coordinating the implementation of processes that enhanced effectiveness and increased revenues.Planned, coordinated, and executed multiple events; utilized comprehensive knowledge and rapport building capabilities to educate a wide-variety of visitors on the importance of honey bees.Proactively identified staffing payroll estimates were abnormally high for companys size, implemented a payroll budget and enforcement guidelines, which positively resulted in considerable savings and an expansion of employee cross functionality.Beach Realty Group, Myrtle Beach, South Carolina 10/2015  10/2016Executive AssistantDelivered comprehensive administrative support to one of Myrtle Beachs top real estate brokers.Served as a liaison between broker, clientele, and a wide variety of real estate professionals.Executed office management tasks such as systematizing physical and electronic office records, following up on leads, and completing important errands.Fresh Produce Clothes, Myrtle Beach, South Carolina 10/2012  10/2015Store ManagerManaged overall store operations (i.e., expenses, merchandising standards, compliance, safety, security, and workforce) and those directly helping customers to drive positive customer experiences, sales, and margin performance.Facilitated several training programs to ensure sales team possessed in-depth product knowledge and exemplary customer-focused skills.Made informed decisions by analyzing information and evaluating results to solve problems while considering the relative costs and benefits of possible outcomes.Finishline Inc., Myrtle Beach, South Carolina 11/2009  01/2011Assistant Store ManagerActively supported Store Manager in all activities that related to maximizing sales, enhancing customer experiences, and building profits.Provided outstanding customer service, rapidly addressing customers concerns to ensure satisfaction and repeat business.Recognized by district and store management for excelling in loss prevention/inventory results within store due to providing additional training to increase sales team awareness of loss prevention and selling procedures.TECHNOLOGIESRemote Collaboration: Zoom, Skype, GoToMeeting, G Suite (Hangouts, Drive), Phone, EmailDocument Management: Microsoft Office (Word, Excel, PowerPoint), Google Drive (Docs, Sheets, Slides)Additional: Several internal and external POS systemsskillfully adopting technologies quickly and independentlyEDUCATIONBachelor of Science Healthcare Management, Coastal Carolina University, Conway, South Carolina In ProgressBachelor of Science Business Management, Coastal Carolina University, Conway, South Carolina

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