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Title Customer Service Business Development
Target Location US-IL-Chicago
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Candidate's Name
Sycamore, IL Street Address  (815) 762-1244 EMAIL AVAILABLE https://LINKEDIN LINK AVAILABLEManagement, Business Development Sales Leader, and Operations ProfessionalSummaryResults-driven Sales Manager and Operational Specialist with experience leading and developing high-performing sales teams. Accustomed to working in fast-paced environments, emphasizing targeted sales plans, productive operations, marketing, and superior service to internal and external customers. Innovative, self-motivated leader with a keen sense of operations and solutions to ensure exceptional service for clients, colleagues, and the company. Strong communication skills to work with individuals of all professional levels and personal backgrounds. Outstanding management skills to lead successful teams, projects, and operations. Proven record in achieving goals year after year.Areas of ExpertiseStrategy and Planning Operations Management Customer Service Client Account Management Ongoing SupportMarketing and Sales Relationship-Building Issue Resolution Performance Monitoring and Metrics ImprovementsInformation/Data Management Extremely organized Team Leadership and Supervision Special ProjectsHighlighted AccomplishmentsConsistently led a team of 14 sales professionals to exceed sales quota providing $2M-$3M growth annually year over year, growing business to $30M in 2023.Successful management through change, data-driven decisions, comprehensive training, and motivational leadership.Regularly received compliments from clients, the president, and senior managers for delivering excellent results and service.Received certificate of completion in Leadership Academy of Excellence year-long course in April 2019.Received the highest honor of the Chairmans Award issued by late CEO Dick Robinson in July 2012.ExperienceFamily and Community Engagement and Literacy Initiatives Manager Scholastic, Inc. Nov 2004 - PresentManage a team of 14 sales professionals working to build robust sales pipelines and manage opportunities for growing partnerships with schools, districts, organizations, foundations, corporations, and more.Responsible for writing scripts, creating email templates, implementing and managing all divisional processes and procedures, and assigning all call campaigns.Maximized revenue growth and profitability by producing $2M-$8M in revenue growth yearly through product, services, and operational efficiencies.Partner with operations, sales enablement teams, marketing, and corporateSupport employees on direct customer calls, build rapport and develop solid working relationships while discussing needs and offering solutions to meet their requirements.Utilize Salesforce CRM and Microsoft Suite, and oversee entries to ensure the integrity of dataSales Supervisor Scholastic, Inc. U.S. Nov 2001 Nov 2004Digital Reading Assessment Sales Specialist Scholastic, Inc. U.S. Feb 1998- November 2001References available upon request

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