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Title Customer Service Sales Manager
Target Location US-OH-Cuyahoga Falls
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Candidate's Name
Street Address  13th StreetCuyahoga Falls, OH Street Address
Cell: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEExperienced professional with skills in sales, marketing, clerical, and data management among other areas. A proven leader involved in the management of Companys business development, sales revenue and customer service.Professional Skills:-Outstanding multitasking abilities-Outstanding sales skills-Proven leadership qualities involving multiple tasks and work teams-Highly developed IT and clerical skills, including Microsoft Office, extensive database management and pdfDocs-Excellent communication skills with ability to communicate effectively with people on a professional level-Semi-fluent in SpanishExperience:November 2018 - October 2022, CodeblueManaged repair specialist - worked closely with major insurance companies, ie Allstate, QBE, American Family, among others, to ensure the claims process is completed correctly, and timely.As a Managed Repairs Specialist I was responsible for the daily implementation of file management, exemplary customer service, and both strong written and verbal communication to ensure that all clientele receive the highest level of customer service. As a Specialist I worked with insurance carriers, claimants, and contractors involved to gather specific dates/times, estimates and documentation necessary prior to the policy holder repair decision.April 2015 - November 2018, Innovation Group North AmericaLarge Loss Team Lead at a number one, third party administrator, working directly with clients to ensure satisfaction. Worked on multi million dollar projects to restore homes due to various insurance claims. Managed the Large Loss department in all aspects of the repairs for large home owners insurance claims. Created KPIs, completed conflict resolution, managed a team, and oversaw the claim process to completion.March, 2010  September, 2014 Tucker Ellis LLPCase Assistant at private firm engaged in the general practice of law with major emphasis on litigation.- Worked closely with lawyers, associates and paralegals on multi-million dollar lawsuits to ensure quality results.- Collaborated with my legal team to develop strategy to achieve the best outcomes and streamline work to best suit the firm.- Managed the firms database consisting of adding new claims, updating pertinent information into the database for clients and regulating the information.- Used Microsoft Office as well as the firms database software daily, often multi-tasking between projects.- Ran quality checks to ensure all aspects of inputting data were accurate.February, 2007- March, 2009 Jacob Fleming GroupInternational Sales Manager- Sold and managed more than 30 projects involving Fortune 500 companies for an international organization.- Managed three sales teams, each consisting of four people, including training and motivating the sales teams through teamwork and incentives.- Traveled to Europe to train and sell for two different offices in different markets, shaped the work ethic, and aided in development of time management skills- Helped recruit, hire, train, and coach sales executives.- Generated ideas for conferences, acquired top senior level executives to speak at the events, and helped book senior level executives to attend our events.- Worked on Marketing campaigns and the sales pipeline to ensure revenue flow.Education:January, 2006 - Mount Union College, Alliance, Ohio- Bachelor of Arts Degree  2006- Majoring in Communications and Mass Media Studies(Mount Union College offers a liberal arts education grounded in tradition. The college affirms the importance of reason, open inquiry, living faith and individual worth. Mount Unions mission is to prepare students for meaningful work, fulfilling lives and responsible citizenship.)2001  Hudson High School, Hudson, OhioReferences:Emily Ameche - Team Lead, CodeblueDenae Wunderle  HR Director, Tucker EllisJoel Marshall  Sales Manager Jacob Fleming Group

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