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PHONE NUMBER AVAILABLE EMAIL AVAILABLESkills SummaryAttention to detailActive Listening SkillsImproving Customer ExperienceBuilding Customer LoyaltyPositive AttitudeTime ManagementInterpersonal SkillsPhlebotomyBurn DressingsObservantEducationCERTIFICATE IN MEDICAL ASSISTANTPURDUE GLOBAL - INDIANAPOLIS, INFEBRUARY 2020 TO PRESENTDIPLOMA IN GENERAL STUDIESHAMMOND HIGH SCHOOL - HAMMOND, INAUGUST 2004 TO JUNE 2007ExperienceCUSTOMER SERVICE COORDINATOR  CAPITAL ONE  06/2018  CURRENT answer customer questions quickly and effectively, resolve issues with empathy and care, document pain points to share with internal teams, nurture relationships, and improve brand credibility. CUSTOMER SERVICE REPRESENTATIVE  ATT  05/2015 - 06/2018 Handling customer inquiries and questions on their account. Also making sales on accounts for new 2and old customers.CREDIT RISK  SANTANDER  05/2015 - 06/2018Develops and Executes against various governance and strategy task within the credit risk function. Drafts proposals, plans, and make recommendations to help safely enable profitable business while managing credit risk.Type of Award / Award DescriptionI have volunteered at my home church Abundant Believers Church since middle school. Also being involved in Avid I was introduced to a lot of people who I have since then worked with volunteering at animal shelters in the city.*References Available Upon Request