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Click here or scroll down to respond to this candidatePHONE NUMBER AVAILABLEEMAIL AVAILABLEBenbrook, TX Street Address
C O N T A C T O V E R V I E WS K I L L SE D U C A T I O NC A R E E R E X P E R I E N C EStrategic PlanningTeam LeadershipFinancial ManagementRegulatory ComplianceQuality ImprovementStakeholder EngagementPatient-Centric FocusDoctor of Healthcare AdministrationUniversity of PhoenixIn Progress, Expected 2024Masters of Healthcare Administration (MHA)University of PhoenixGraduated May 2013Practice AdministratorOptum - USMD, North Richland HillsImplemented streamlined administrative processes and standardized workflows, resulting in a 20% increase in operational efficiency within the practice.Led a successful transition to an electronic health record (EHR) system, reducing documentation errors by 30% and improving data accessibility for enhanced patient care.Developed and implemented a comprehensive staff training program, resulting in a 25% decrease in onboarding time and improved overall staff performance and satisfaction.Collaborated with physicians and key stakeholders to optimize revenue cycle management, resulting in a 15% increase in revenue and improved financial stability for the practice.Feb. 2022 - PresentA tenured visionary with a decade of pioneering management and leadership. Eager to drive positive community impact and foster meaningful transformation. Builds lasting relationships that create avenues for buy-in by engaging with C-suite executives while expertly establishing and attaining ambitious metric milestones, including Net Promoter Scores. Demonstrated passion for team development and growth, epitomizing unwavering dedication and exceptional organizational prowess. A N N E W A G N E RT E N U R E D V I S I O N A R Y I N H E A L T H C A R E M A N A G E M E N T Center AdministratorBehavioral Innovations, Denton CenterImplemented innovative marketing strategies, resulting in a 25% increase in client referrals and steady growth in center enrollment over two consecutive quarters.Streamlined administrative processes and optimized resource allocation, achieving a 15% reduction in operational costs while maintaining high-quality service delivery.Achieved and maintained a client satisfaction rating of 95% through proactive communication with families, timely resolution of concerns, and ongoing quality improvement initiatives.Pioneered the development of a comprehensive employee recognition and professional development program, increasing employee retention by 20% and fostering a positive and motivated work environment. Jan. 2021 - Feb. 2022Clinic Operations ManagerCenter for Autism and Related DisordersEnhanced operational efficiency by developing and implementing standardized procedures, resulting in a 25% reduction in administrative errors and improved overall productivity within the center.Successfully oversaw the expansion of the center's services to include home- based sessions, increasing revenue by 35% and extending care options. Implemented a data-driven approach to monitor client progress and treatment effectiveness, resulting in a 20% increase in positive outcomes Led a team of 30+ therapists and support staff, achieving a 95% employee satisfaction rate through effective coaching/mentoring initiatives. Feb. 2020 - Jan. 2021Masters of Information Systems (MIS)University of PhoenixGraduated May 2013Bachelors of Science in Business AdminUniversity of PhoenixGraduated Oct. 2010E X P E R T I S EA dynamic and compassionateleader, I am committed to fosteringa collaborative and patient-centricenvironment while navigating thecomplexities of the healthcareindustry.Demonstrated expertise in drivingstrategic initiatives, optimizingoperational efficiency, and fosteringa patient-centered culture.Proven ability to build and mentorhigh-performing teams, ensuringsuperior healthcare service deliveryand achieving sustainable growth.Adept at navigating complexhealthcare environments,maintaining regulatory compliance,and collaborating withmultidisciplinary stakeholders toachieve organizational excellence.My track record of achievementsand dedication to excellence setsme apart as a leader poised to makea lasting difference in anyhealthcare setting.Patient Access ManagerWise Regional HealthOptimized patient access and appointment scheduling processes, resulting in a 20% reduction in wait times and an enhanced patient experience. Streamlined revenue cycle management, leading to a 15% increase in clean claims submissions and a reduction in claim denials. Successfully managed the daily operations of 14 clinic sites with 45 employees and 15 physicians, ensuring efficient resource allocation and high-quality patient care.Implemented comprehensive training and safety standards, achieving a 30% decrease in workplace incidents and enhancing staff safety awareness. Aug. 2018 - Dec. 2019Quality Assurance AnalystPharmaceutical Strategies GroupLed successful implementations of new contract pharmacy user interfaces, ensuring a seamless transition for clients and achieving a 95% client satisfaction rating.Conducted thorough contract compliance analyses, identifying and rectifying discrepancies, resulting in improved contract adherence and enhanced client relationships.Implemented a rigorous quality assurance program, achieving a 98% accuracy rate in data entry and significantly reducing billing errors. Streamlined revenue cycle procedures, resulting in a 20% improvement in revenue capture and optimization of financial processes. Sep. 2016 - Feb. 2018Practice ManagerUSMD, Fort WorthSuccessfully managed the daily operations of a busy clinic with 9 physicians and 20 clinical staff, ensuring a smooth workflow and efficient patient care delivery.Developed and implemented a comprehensive staff training program, resulting in a 30% improvement in staff performance and a significant reduction in onboarding time for new hires.Spearheaded a patient satisfaction improvement initiative, leading to a 25% increase in patient satisfaction scores and positive feedback from patients and their families.Implemented cost-saving measures and optimized resource allocation, resulting in a 15% reduction in operational costs while maintaining the highest standards of patient care.Mar. 2013 - Sep. 2016PHONE NUMBER AVAILABLEEMAIL AVAILABLEBenbrook, TX 76126C O N T A C T |
