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Click here or scroll down to respond to this candidateCandidate's Name
Rochester, New York Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEInformation Technology ProfessionalMid-level IT professional with experience as a computer support specialist. Skilled at troubleshooting and resolving technical issues. Excellent interpersonal and communication abilities. Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. Areas of expertise:Desktop Support Customer Service Computer Repair NetworkingTechnical ExpertiseHardware: PC Desktop / Laptop Computers, Network Laser Printers, Inkjet Printers, Large Format Printers, Mobile Devices, Routers, and SwitchesSoftware: Office 365 (MS Outlook, Word, Excel, PowerPoint, and Access), and Packet TracerOperating Systems / Server: MS Windows 10, 11, Windows Servers (Active Directory), and Exchange ServerNetwork / Protocols: Cabling Installations and Termination. Network Switches, Wireless Access Points, Network Routers. TCP/IP, DHCP, DNS, IMAP, and POP3Professional ExperienceConcentrix/Connections Academy/Pearson, Rochester, NY 2020 PresentWork-at-Home, Advisor 11, Sales, Advisor 1, Technical Support, (Student, Teacher & Staff)Use consultative approach to handle inbound and outbound calls in a call queue settingAssist families with program inquiries and registrationsConcentrix call center outsource. 47 schools in 31 statesResolved technical issues related to hardware, software, and client productsAssisted students and caretakers with issues encountered on the Connections Academy platformTroubleshooted the platform, the school provided computer or students personal computerAssisted with the re-image or replacement of the school provided computerInstallation of Individualized Education Programs (IEP) softwareProvided basic customer service supportFidelity BioPharma, Rochester, NY 2015 2020Database Manager & Computer RepairProvided network and PC support for corporate officeTested programs or databases, correct errors, and make necessary modificationsUpdated computer database information, security, daily backups and data storageNEED Ministries, Rochester, NY 2014 2015Volunteer - Computer Support SpecialistSupported the needs of staff and clients. Computers, peripheral devices, performed regular maintenance, hardware and software upgrades, and network wireless configurationManaged the installation, troubleshooting, upgrading, and networking of all desktops, laptops, and printers in the learning labResponsible for e-mail administration and supportAddressed and resolved simple to complex technical issues from computer hardware failures to network connectivity issuesStaples, Rochester, NY 2014 2014Computer Repair Technology AssociateManaged small business information technology needs. Provided a variety of services including evaluation of hardware and software needs, printer needs, purchasing, computer and network needs, and ongoing support for multiple customers. Sales of printers, ink cartridges, computers, and cell phones.Metro Cartridge, Rochester, NY 2013 2013Computer Repair & Customer Service Contract AssignmentManaged Store Operations.Repaired Desktop and Laptop ComputersDiagnostics of printers and ink cartridgesEducation:Finger Lakes Community College, Rochester, NYA.A.S., Computer Information Systems (GPA 3.5/4.0) |
