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Title Customer Service It Support
Target Location US-NJ-Hillsborough
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Candidate's Name  (HR)(Street Address ) 658-2199 https://LINKEDIN LINK AVAILABLE EMAIL AVAILABLE PROFESSIONAL BACKGROUNDWith experience in IT recruitment and exceptional skills in candidate sourcing, coordination, and client interviews, I am able to identify and place top talent. I possess a strong aptitude for the recruitment industry and a passion for connecting talented professionals with career opportunities. Additionally, I have experience in IT support coordination and consistently prioritize issues to ensure timely resolution, earning positive feedback from customers. CORE COMPETENCIESInterviewing Coordination Boolean Search X-Ray Search Google Search IT recruitment On-boarding Immigration Candidate Pipelining Requirement Posting Candidate Assessment LinkedIn Recruiting. EXPERIENCEUTTS Consulting Round Rock, TX 11/2022  Present IT Recruiter (Intern)Recruited for an internship opportunity by the instructor while participating in a recruitment bootcamp, based on exceptional performance in developing effective recruitment strategies, conducting thorough candidate searches, and coordinating client interviews. Demonstrated a strong aptitude for the recruitment industry and a passion for connecting talented professionals with career opportunities. Analyzed client requirements and crafted effective job descriptions, resulting in a 15% increase in qualified applicants. Conducted thorough candidate searches using Boolean search techniques and initial phone screenings, resulting in a 20% increase in qualified candidate submissions to clients. Coordinated client interviews and follow-up activities, increasing client satisfaction by 30%. Placed high-end technical professionals in various IT positions, resulting in a 25% increase in successful placements and worked closely with immigration coordinators to ensure successful Visa processing. Leveraged ATS platforms such as Oorwin and Ceipal, cold calling, and direct outreach to potential job applicants, resulting in an increase in the number of qualified candidates and developed and regularly updated a comprehensive candidates tracker, increasing the efficiency of the recruitment process. Interface (Contracted to Wipro) Hyderabad, IN 06/2004  10/2008 IT Support CoordinatorThroughout the interview process, I was afforded the opportunity to highlight my track record of providing outstanding customer service, as well as my proficiency in categorizing and prioritizing issues. Furthermore, I conveyed my enthusiasm for the field of HR, which ultimately contributed to my being chosen for the position. Supervised a team of 5 support personnel in collating and resolving IT and computer hardware issues for 23 bank branches within the city using an in-house ticketing system. Categorized and prioritized issues based on business priority, resulting in a 15% decrease in the average resolution time for critical issues. Consolidated issues and reported them to the head of IT division, resulting in an increase in the accuracy of issue tracking and reporting. Tracked issue status with the IT team until resolution, resulting in an increase in the percentage of issues resolved within the service level agreement (SLA) timeframe. Conducted regular training sessions for support personnel. EDUCATIONMasters of Business Administration (MBA-HR) Indira Gandhi National Open University (IGNOU), India. UTTS Consulting Round Rock, TX November 2022Recruitment Bootcamp and Hands-on trainingIT recruitment for full time and contract positions AchievementsDuring the first month of the internship as a recruitment specialist, exceptional skills were demonstrated in identifying and placing top talent. Recognition was received for placing a candidate with the actual client, highlighting the ability to effectively match candidates with specific client needs and solidifying a passion for recruitment. This accomplishment served as a testament to his strong work ethic, attention to detail, and ability to work effectively under pressure. As an IT Hardware Support Coordinator, I consistently prioritize issues to ensure timely resolution, escalating complex issues to receive the highest attention. My commitment to customer satisfaction has earned positive feedback from several bank branch managers. Their comments speak to my diligence and dedication to providing high-quality support.

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