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Click here or scroll down to respond to this candidateCandidate's Name
Blackwood, NJ Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYEnthusiastic and dependable professional with 12+ years experience in the customer support arena. Skilled in complex problem solving, active listening, and building relationships. Experienced in providing exceptional service, technical assistance, and training seminars to support staff members. Extensive knowledge of Microsoft Office, time management and organizational structures. Dedication and customer service stressed during all activities.CORE STRENGTHS*Communication Skills *Customer Service*Proactive Manager *Problem SolverPROFESSIONAL EXPERIENCECustomer Support ManagerResponsible for managing operations and sales for 25 mortgage employees.Conducted informative speaking engagements at local churches and organizations.Managed educational and informative seminars for local mortgage employees.Developed and maintained customer relationships with local clientele.Provided outstanding home mortgages services which led to repeat customers.Fulfilled clients verification requests with third party creditors and increased referrals.Planned and controlled activities required to keep customer satisfied and engaged.Oversaw home mortgage procedures while communicating daily throughout process.Maintained accurate records for customer interactions and thorough reviews.Ensured customers were not only satisfied with services, but they were also genuinely pleased.Provided expert working knowledge to instill a sense of confidence that inspired patrons.* Requested feedback from customers to view what changes are requested or new trendsMade the extra step to deliver outstanding customer support daily.Meticulously responded to customers inquiries and unsolved issuesImplemented a customer-first operation to increase quality and performance.EMPLOYERSMay 2023 ~ Current Mortgage Officer City 1st Mortgage Development, Phila, PADec 2013 ~ Apr 2023 Mortgage Officer Gold Water Bank; First Option, Phila, PAOct 2011 ~ Nov 2012 Mortgage Officer American Heritage Credit Union; Phila, PAJan 2009 ~ Sept 2011 Mortgage Officer Wells Fargo; Cherryhill, NJEDUCATIONAssociate Degree; Northeastern Christian College, Villanova Pa.Diploma: US Air Force Training Center; Lackland AFB, TXDiploma: US Air Force Basic Training Center, Lackland AFB, TXMILITARYNJ Air National GuardMedical Administrative: Responsible for providing administrative assistance to assigned Air Force personnel.1 Year Active DutyHonorable Discharged |
