| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
McDonough, GA EMAIL AVAILABLE PHONE NUMBER AVAILABLEOPERATIONS MANAGEMENT TRAILBLAZER WITH A TRACK RECORD IN INCREASING REVENUE Award-Winning General Manager and Food Beverage Leader qualified with 30+ years of experience creating growth and revenue-driving solutions in multiple industries. Expert at optimizing turn-around management solutions that rapidly improve profits, customer retention, and satisfaction.FORTUNE 500 LEADERSHIP: Recognized for the success of multiple Kroger store units. Constructed a strategic plan that outperformed revenue, shrink, and retention metrics.OPERATIONS MANAGEMENT: Visionary leader that leverages in-depth knowledge of the marketplace and the competitor landscape to increase revenue significantly. Delivered industry-leading retention results during Covid-19.FINANCIAL MANAGEMENT: Instrumental in managing over $128M in YOY sales. Possesses the ability to accurately forecast revenue and motivate teams of 300+ to achieve bottom-line results.BIG BOX OPERATIONS EXPERT: Designs operational systems and implements best practice processes that save time/money, reduce waste, align output with core values, increase executive-level confidence, and improve performance.FOOD & BEVERAGE KNOWLEDGE: Skilled in all aspects of operations, including product knowledge, inventory management, KPIs, vendor relationships, customer acquisition, and profit and loss tracking. CORE COMPETENCIES Sales Execution OSHA and Regulatory C KPI/Continuous Improvement Budgets and Allocation Forecasting/Demand Planning Online Catalog Management Inventory Management Data Analytics Forecasting/Trending Community Relationships P&L/Balance Sheet Training/Mentoring Human Resources/Hiring/Interviewing Quality Assurance Data-Driven Financial AnalysisNOTABLE CAREER HIGHLIGHTS Extensive experience in kitchen, food, beverage, and banquet sales. Builds customized 6-12 month business plans and training tools that address benchmarks, KPIs, and resources required to achieve sales goals. Expert at cultivating high-level relationships with government and city stakeholders that translate into increased customer loyalty, revenue performance, and significant influence in the community. PROFESSIONAL EXPERIENCEKroger Store Manager/General Manager 2015 2023 Handpicked to optimize sales and grocery unit operations. Validated selection by increasing retention and decreasing shrink. Managed over 120+ associates and several operations, including regulatory, operational, human capital, freight logistics, and customer service matters. Directed the overall business process, product placement, and data analysis across all sales channels and categories. Reversed negative revenue trend and raised sales by 10%, placing in the top ten throughout the region due to our renewed sales culture, refreshed merchandising standards, and growth in grocery sales. Seamlessly led a challenging community store unit to one of the top rankings in the region. Manages team leaders and holds them accountable for coaching, development, and performance management of associates. Collaborated with IT and marketing teams to develop innovative sales solutions. Implemented strategic monthly store management meetings emphasizing key performance indicators and best practices. Oversaw the inventory management levels of 1,000+ items. Accountable for the review of departmental transactions, cost analysis, inventory reduction, and employee headcount. Directed and streamlined full-scale grocery operations, including inventory management, vendor procurement, and monitoring sales trends. Identified multiple business improvement processes that positively impacted revenue, including training associates and implementing workforce improvement procedures.Kroger - Assistant Store Manager 2010 2015Managed a multi-line grocery store's entire operation, including sales-driving, merchandise execution, customer service, human resources management, and profit attainment. Managed office leaders and held them accountable for coaching, development, and performance management of associates. Delivered highly effective leadership of personnel, improving morale through the cultivation of a collaborative teamwork environment, significantly enhancing performance and productivity. Implemented inventory management systems and processes, substantially reducing shrinkage and consistently below targets. Oversaw inventory levels by conducting cycle counts and physical inventories to maintain proper inventory levels to fulfill production needs.Macon County Greyhound Park Director of Food and Beverage 1997 2010 Directed and organized daily operations of activities within the Food and Beverage Department, managing a staff of 320 while maintaining high standards of operation in quality, service, and merchandising to maximize profits. Manage office leaders and hold them accountable for associates' coaching, development, and performance management. Delivered highly effective personnel leadership, improving morale by cultivating a collaborative teamwork environment, significantly enhancing performance and productivity. Retrained, recruited, coached, and developed over 200+ staff members on credit card processing, customer service, and other retention initiatives. Spearheads all aspects of food and beverage services, including ordering, menu planning, cost analysis, and vendor procurement. Fully accountable for planning 40+ special events and quality assurance for multiple properties. Coordinated and maintained day-to-day operations of an Employee Caf, 3 restaurants, 2 Coffee Shops, and 9 full-service bars. Drove P&L management and cash/security procedures. Renegotiated and actualized in-store promotions in collaboration with vendors that increased foot traffic and sales. Set out intensive training on customer service, marketing, and proficiency checks that enhanced operational excellence; attained outstanding survey ratings in customer service. Education and Additional ExperienceAuburn University Montgomery |
