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Title Customer Service Account Manager
Target Location US-MO-Kansas City
Email Available with paid plan
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Candidate's Name OFFICE MANAGEMENT KANSAS CITY, MO 64114SUMMARY EXPERIENCEI have over 20 years ofexperience in medical coding,billing and collections.Together with 15 years as alead in various positions. Aswell as over 6 yearsexperience in PatientAccounts/Business OceManagement in my 30 to 35years of employment.KANSAS UNIVERSITY HOSPITAL AUTHORITYPRE-CERTIFICATION COORDINATOR SEPT 2009 MAR 2014 Obtained pre-certication and referrals for patients surgery. Maintained les that included updated medical criteria needed to obtain authorization and answered questions regarding medical policies/guidelines. Initiated appeals for denied authorizations. Updated information on contracts that participated with physicians and facilities.KANSAS CITY CANCER CENTERPATIENT ACCOUNT MANAGER MAY 2002 SEPT 2009Managed 40 to 45 employees. Monitored workflow of the department and distributed reports for collections from all accounts. Assisted with refunds and audited accounts. Attended management meetings to discuss any new commercial and government changes or updates to known issues with claims. SKILLS EDUCATIONOce managementCustomer servicePerformancemanagement/teamleadershipAdvanced in decisionmaking/problem solvingMultitasking, organizationand quality assuranceRegulatory ComplianceReport preparation andanalysisMicrosoft OceHIGH SCHOOL DIPOLMA MAY 1975 CENTRAL HIGHSCHOOLKansas City, MOPENN VALLEY COMMUNITY COLLEGE SOME CREDITS (NODEGREE)Kansas City, MOBusiness Administration and ManagementLEADERSHIP EXPERIENCEProfessionally delivered executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes: accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. EMAIL AVAILABLEM PHONE NUMBER AVAILABLE/pre>

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