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Click here or scroll down to respond to this candidateCandidate's Name
Cranston PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARY9+ Years experience working in customer serviceConsiderable strengths in customer service, leadership, and teamwork.Confident communicator with the ability to adjust to situations as needed.Considerable strengths in customer service, leadership, and teamwork.Excellent skills in communication, critical thinking, and multitasking under pressure.Highly skilled at communicating respectfully and efficiently with customers and employees.5+ Years Legal PracticePossess the judgment and discretion to manage confidential information.Proven ability to work in a fast-paced environment.Able to deal courteously and professionally with the general public in a variety of circumstances.Talent for quickly resolving issues prior to escalation.5+ Years experience working as a Business Owner/ ManagerMeticulous attention to detail, highly responsible & reliable.Poised professional, entrepreneurial, and energetic with a positive and confident demeanor.Poised professional, dedicated, strong work ethic.Highly skilled at connecting and working with people from diverse cultures and backgrounds.Poised professional, dedicated, strong work ethic, and organized leader.Talent for recognizing strengths to improve performance of the team.EXPERIENCEInsurance Attorney/ AssociateZCL Solicitors, Lagos, Nigeria, January 2017- June 2022Prepared 20+ LORs for submission to carriers in response to claims filed.Conducted Legal research on topics related to drafting of insurance policiesConducted risk management audits to identify aries of potential liabilityAdjusted product roadmap in response and optimized product features/ plansProvided administrative support to clients achieving 30% client satisfactionSpearheaded a class action lawsuit against an insurance company for unfair claim practices to clients and received a settlement worth over N21,000,000 ($30,000)Customer ServiceZCL Solicitors, Lagos, Nigeria, August 2011 -January 2019Conducted 35 daily phone calls while explaining to customers their policies and maintaining excellent satisfaction ratesImproved customer satisfaction by 15% in my first three months according to company surveyReceived worker of the year award out of 17 other representatives in that department. Results were based on speed, sales quotas and customer satisfactionConsistently met a N7000000 ($10,000) monthly insurance sales quotaReorganized the different policies and shared everyone into different sections for easier operationReduced the average guest wait time by 10 minutesFinally rose to the position of Insurance attorney/ associate. I held that position for 9 years and started my own business.Position TitleAnotherWorld Balloons, Lagos, Nigeria, February2019-June2023Oversaw training and public relations with face to face customers and online customersSuccessfully managed overall budget activitiesEffectively managed and motivated sales and marketingHelped to achieve measurable change in the company through determination, leadership and hardwork.EDUCATION/CREDENTIALSMasters in Insurance Law, January2010- June 2011University of Connecticut, School of LawConnecticut |
