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PHONE NUMBER AVAILABLE EMAIL AVAILABLEEmployment HistoryLee Health  Jan. 2023 - PresentAdvanced Desk Support TechnicianAssistance with remote clientsDuo administratorImprivata administratorExperienced with service nowExperienced with Epic EMR systemExperienced with Citrix DirectorExperienced in VMwareProvide It support for hospital employees remotelyAssisted hospital staff with daily tasks to ensure patient safetyNaples Community Hospital  Jan. 2022  Jan. 2023IT Support Level 1Assistance with remote clientsDuo administratorImprivata administratorAssisted with the go live of new EMR systemfrom Cerner Power chart to EpicProvide It support for hospital employees remotelyAssisted hospital staff with daily tasks to ensure patient safetyBest Buy- July 2014  Nov. 2015Geek Squad Consultation AgentCreate detailed and accurate notes for the repair agents working on the computerHandled incoming shipment inventoryCommunicated with customers by providing updates regarding their devices repair statusMaintain an average score of 80 percent client satisfactionHelp clients understand the repair process by simplifying repair terms in a polite and appropriate mannerBest Buy  Nov. 2015  Dec. 2021Geek squad Advanced Repair AgentReview notes made by Consultation Agents and Repair devices accordinglyMaintain an average of 1.0 computers repaired every hour while also ensuring accuracy to detailDelegated tasks to othersPoint of contact for customer de escalationCertificationsApple Certified TechnicianServer+ pendingExperienceWorking within Active DirectoryUtilizing remote control softwareTroubleshooting PCs & MAC OS.Proficient in Service Now ticketing system.Installing and Repairing Windows PCsInstalling software on Windows and Mac computersResetting Apple passwords for different Apple devicesReinstalling WindowsTroubleshooting Microsoft Office productsCustomer service experience9 years customer service experienceLanguagesEnglish