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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEDESKTOP SUPPORT ENGINEERInnovative and talented computer professional with an impressive track record. Excellent technical aptitude, willingness to learn, and hands on ability. Skilled problem solver: adept at troubleshooting both software and hardware problems.Hardware IBM PC'S & Compatibles, Dell PC'S, Lexmark, Epson, Tektronics and Hewlett Packard Printers.Software MS Windows 10,11, MS Office 395, XP; MS Power Point, MS Excel, MS Word, MS Access, CITRIX. ServiceNowEmail MS Outlook, MS ExchangeNetwork Technologies DHCP, TCP/IP, DNSExpert at connecting computers to a local area networkCreated and maintained user accounts for Windows 10Expert at maintaining a wan.LAN Technologies Ethernet, Token Ring.CERTIFCATIONS A+SKILLS SUMMARY17 years experience as a PC Support Engineer providing hardware and software support to end-users.Three and half years experience as an Engineering TechnicianThree years experience in the troubleshooting, maintenance and repair of electronic equipment aboard naval ships.One and a half years experience in the operation and troubleshooting of electronic products.EXPERIENCEInformation Technology Technician 2 Norwalk Community College Jan 2006 to Jul 1 2022Performs troubleshooting of software and hardware problems for Windows 7.0 computers and 500 users.Repairs various printers and copiers.Performs troubleshooting of various Microsoft applications and other software.Performs recycling of old computer equipment.US TECHMATE Oct 2022 to Present Provide on a ad hoc basic tech support ar various locations,Help Desk Technician at Sub Base New London, CT. For SRM, INC. Mar.2005 to Dec 2005 Performs troubleshooting of software and hardware problems for Windows NT 4.0 and 2000 computers for 400 users. Answers the phone to troubleshoot the computers and goes to the computer when needed to fix a hardware or software problem.Desktop Support Technician at Pitney Bowes in Shelton, CT. For Volt Services Jan. 2005 to Jan. 2005 Performs troubleshooting of hardware and software problems for windows 2000 and XP for 300 users. Troubleshoots wireless software problems.Help Desk Technician at Sub Base New London, CT. For SRM, INC. Dec. 2003 to Jan. 2005 Performs troubleshooting of software and hardware problems for Windows NT 4.0 and 2000 computers for 400 users. Answers the phone to troubleshoot the computers and goes to the computer when needed to fix a hardware or software problem.Desktop Support Engineer at ING IN HARTFORD, CT FOR Summit Technologies Sept. 2003 to Oct. 2003 Performs imaging of computers with windows XP and various applications for a windows XP deployment.Desktop Support Engineer at Naval Reserve Headquarters, Newport, RI July 2002 to Aug. 2003 Supports 50 local users laptops and desktops running Windows NT and 2000. Diagnoses and resolved hardware, software and connectivity issues under reserve duties.Performs ad hoc full time weeks of desktop support for multiple locations in New England installing applications and troubleshooting technical issues.Electronics Technician at Goodrich Aerospace in West Hartford, CT Dec. 2002 to Dec. 2002 Worked as a contractor for U.S. Engineering Technical Services troubleshooting and testing electronic circuit boards forA sensor unit.Desktop Support Engineer at Rensselaer at Hartford, Hartford, CT 1998 to April 2002Provided face-to-face technical support to the students and faculty working in a team of 4 supporting 500 computers across labs and facilities and 2000 student PCs.Repairs and maintains various types of computers and printers including Macintosh, Dell, HP, Compaq, and NEC computers and laptops.Troubleshoot, upgraded and re-imaged Windows 95, 98, NT 4.0, 2000, ME and XP. Utilized Ghost for re-imaging.Supported MS Access, Excel, PowerPoint, Word 97 and 2000.Second shift supervisor of one junior PC technician.PC Support Engineer at Peoples Bank, Bridgeport, CT 1995 to 1998Worked in a team of 5 supporting 2000 computers. Specifically responsible for the support of 400 end users.Provided face-to-face support tracking trouble ticket activity with in house tool Help Desk.Re-imaged equipment using the correct departmental standard image downloading from the servers.Diagnosed and resolved hardware, software and connectivity issues for Windows 95, 3.11 and NT usersRunning MS Access, MS Excel and MS Word.Repaired and maintained various types of computers, printers and software.Engineering Technician at SMC Real Time Systems, Waterbury, CT 1991 to 1995Performed card and component level troubleshooting of electronics circuit cards.Built and assembled various cables and harnesses.Built and tested various experimental electronic projects, connected and tested various computer terminals to a system.Test Technician at Data Products N.E. INC. Wallingford, CT 1990 to 1991Performed card and component level troubleshooting of electronics circuit cards.MILITARYUnited States Naval Reserves RetiredElectronics Technician Second Class Petty OfficerUnited States Navy Honorable Discharge 1983 to 1989Collaterally assigned as Electrical Safety and Test Equipment Petty OfficerEDUCATIONBachelors of General Studies, University of Connecticut Storrs, CT 2002Golden Key Honor Society MemberAssociates in Science - Electrical Engineering 1983Three Rivers Technical College Norwich, CTGraduated with HonorsWindham Tech Electricity 1981Salutatorian of the Class. |
