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Title Customer Service Front Desk
Target Location US-VA-Roanoke
Email Available with paid plan
Phone Available with paid plan
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Summary ProfileHardworking and mature adult with numerous years of experience in the hospitality and customer service field. I am a valuable member of any team in the work environment as I am able to use problem solving skills in conjunction with my past experiences to resolve issues that may arise with a positive end result. The hospitality industry has allowed me to learn about hotel best practices and standards in the housekeeping and janitorial departments and basic front desk procedures. The food service industry on large scale as well as individual, has allowed me to learn managerial and supervisory skills, providing leadership and mentorship to others. An obligation to my employer also produces positive outcomes when resolving customer complaints and secures return business. Being able to understand and listen to others willing to take an extra step to help others to improve. With a long term goal to become a peer support specialistExperiencePinnacle Treatment Facility (2023-current) Prepare proper bedding for new arrival complete hourly rounds by physical and visual monitoring Assist with medications and house routine help prepare food provide my full attention when client needs my attention help defuse any self destruction behavior and see want better for themselves shift reports and any other requirements for an RAPPL Home Health Aide( 2021-current)Bathe client prep and prepare food, dress client, Assist with daily hygiene such as brushing teeth and doing hair Assist with medications feed client animals help with groceries Assist with doctor appointments Catheter client to release urine Clean and pack open wounds wash dishes Empty trash and etc.Family Dollar Store Manager(2017-2022)Make sure store is staffedClean and stock store shelveswait on customersView cameraUnload trucksTrain new employeesPPL Home Health Aide(2021-current)Prepare mealsDress clientPlace client in and out of chairRun errandsCatheter client when having to use the restroomOr having to go to bedAssist with daily hygiene makeup and hairUse code to lock and unlock doorClean dishes and area that needs to be cleanEmpty trashHousekeeping/JanitorialBlack Guardian Roanoke Va (2020-2023)The Budd Group, Roanoke, VA (2017-Present)Catawba Maintenance, Catawba, VA (2016-Present)Tri County Maintenance, Roanoke, VA (2013-2015)Quality Inn, Roanoke, VA (2013)Preferred Building Maintenance, Roanoke, VA (2000)Ramada Inn, Roanoke, VA (1993-1998)Cleaned all areas of the hotel including rooms, halls, bathrooms, and lobbySorted, counted, folded, and carried linens and replenished supplies to roomsTrained new employees on proper housekeeping and laundry proceduresHair StylistSelf Employed, Roanoke, VA (1988-Present)FBOP, Danbury, CT (2008-2011)Shampooed, cut, trimmed, permed, braided, curled, ironed, and dried client hairKept work station clean and sanitized tools such as scissors and combsScheduled client appointmentsRestaurant Cook/Fast Food WorkerWendys, Roanoke, VA (2014-2016)Thelmas Chicken and Waffle, Roanoke, VA (2004)McDonalds, Roanoke, VA (1995-2002)Took orders from customers and cooked foods according to customer requestPlanned work on orders so that items served together were finished at the same timeCleaned food preparation equipment, work areas, counters, and tablesReceived payments and made changeCafeteria WorkerFBOP, Danbury, CT (2008-2011)Prepped and prepared food for over 1500 peopleReplenished supplies of food and equipment at steam tables and service barsOrdered, stocked, and rotated inventory suppliesFollowed strict ServSafe procedures for proper food handling, preparation, storage, and sanitizationEducationGeneral Studies High School Diploma, Danbury Educational Facility, Danbury, ConnecticutGeneral Education Diploma, State of Connecticut, Danbury, ConnecticutBoth conferred simultaneously September 2009

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