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Click here or scroll down to respond to this candidateCandidate's Name
Call center specialistPortland, OR Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEBilingual Customer service representative English- Spanish Proficient in both English and Spanish.Provided excellent customer service skills with being calm under pressure-Demonstrated compassion and empathy for others- Demonstrated skills to de-escalate intenseconversation Soft-SkillsAuthorized to work in the US for any employerWork ExperienceCustomer Service SpecialistConduent/Apple/Humana - Portland, OR2017 to December 2022Bilingual Customer service representative English- Spanish Proficient in both English and Spanish.Provided excellent customer service skills with being calm under pressureDemonstrated compassion and empathy for others- Demonstrated skills to de-escalate intenseconversations- Soft skills- Ability to work with persons from a diverse range of experiences. Strongtime management skills (organization, prioritization, multitasking). Calm under pressure. Outstandingcustomer service skills - seeing the humanity in others. Collaborated with other departments asMentor and trainer for recruits. A flexible communicator and a good listener who can multitask to solveproblems. Billing Representative used patience and effective communication skills to uncover customerneeds, answer questions, and leave a positive impression on every customer interaction. Helped withsales and offered a great customer experience. Sales and Upsales of different technology from Apple.Social Media SpecialistFirst Congregational United Church of Christ2016 to 2017Build and execute social media strategy through competitive research, platform determination,benchmarking, messaging and audience identification Set up and optimize company pages within eachplatform to increase the visibility of company's social content Collaborated with other departments(customer relations, sales, etc.) to manage reputation, identify key players and coordinate aAssessmentsCustomer focus & orientation Highly ProficientFebruary 2021Responding to customer situations with sensitivityFull results: Highly ProficientCustomer service CompletedFebruary 2021Identifying and resolving common customer issuesFull results: CompletedCall center customer service FamiliarFebruary 2021Applying customer service skills in a call center settingFull results: FamiliarSales skills FamiliarDecember 2022Influencing and negotiating with customersSkills Proficient in Microsoft Word, Excel, PowerPoint, Publisher, and all Adobe Design software and apps. Skillful on PC, MAC computer, and Mobile devices. Ipads, phones and computers (10+ years) Background in Technical Support in person, telephone, and online services. (10+ years) Extremely productive and effective in a high-volume, fast-paced environment. Data Entry and Database Administration. Acting skills, calming presence. People Oriented, friendly. Complaint Handling & Issue Resolution with excellent bilingual written and communication skillsspecializing in customer service. Efficient in learning and retaining information and new skills. Teamwork player. Complaint Handling & Issue Resolution with attention to detail in a friendly and polite approach toensure customer retention. Great listener and Conflict resolution, problem solver, critical thinker. Empathetic fair patient level-headed. Troubleshooting Software Troubleshooting Help Desk Microsoft Windows Project Coordination |
