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Hackettstown, NJ  PHONE NUMBER AVAILABLEEMAIL AVAILABLE  LINKEDIN LINK AVAILABLECustomer Service ManagerA customer focused leader with experience in the manufacturing sectorCORE COMPETENCIESEmployee Engagement  Morale-boosting  Streamlining processes that improved productivity  Getting employees up to speed faster  Training  Teaching  Adaptability Organization  Leadership Communication  Confidentiality  Teamwork  Data Analysis Strong Management Skills  Word  Excel Outlook  Conflict Resolution  Operational Strategy Project Management  Change Management Customer Engagement  Self Starter  Problem Solver  Administrative Assistance  Customer Service Order Entry  Accounts Receivable  Accounts Payable  Collections  Bank Reconciliations Bank Deposits manually & electronically  Vendor Communications  Daily and Monthly Sales Reports Unemployment Training  Job Search AssistanceCAREER HIGHLIGHTSLed startup as the only point of contact for operations. Created all business procedures from day one, it has now been the start of seven (7) years.Established QuickBooks database for over 300 items which included: item number, UPC number, product description, factory cost, MSP list prices and general ledger (GL) account numbers.Coordinated project to facilitate corporate transition to Electronic Data Interchange (EDI), which has decreased time.Managed nationwide warehouse distribution centers for inventory tracking and transfers which monitors all the companys inventory in different locations across the US.PROFESSIONAL EXPERIENCEGlobal Marketing & Sales, Campbell Hall, NYOperations Manager / Executive Assistant to the CEO January 2015  May 2023Utilize QuickBooks for wholesale, retail, and e-commerce purchase orders (Amazon and Wayfair)Download and process orders from dot com sites.Sending orders to various distribution centersData Input updating dot com sites (order acknowledgement, processed, date shipped, tracking numbers and invoice numbers)Customer service callsCustomer billing and accounts receivable posting payments to accountsCollection calls for past due invoices.Update and complete sales data requirements for E-commerce sites (order status and billing)Create invoices and generate financial reports on customer sales.Calculate and analyze sales agencies commissions.Train new employees on QuickBooksInterface/Overseeing the entire process of shipping and freight logistics.Multiple warehouse inventory tracking and transfersPREVIOUS WORK EXPERIENCEMorris Warren Sussex Employment and Training Services  Morristown, NJMorris County Clerks Office  Morristown, NJFrazier Industrial  Long Valley, NJEDUCATIONCollege of St Elizabeth Convent Station, NJ, Bachelor of Science in HR ManagementKappa Gamma Pi National Honor Society and Sigma Beta Delta Honor SocietyCollege of St Elizabeth Convent Station, NJ, Master of Science in Organizational Change ManagementKappa Gamma Pi National Honor Society and Sigma Beta Delta Honor SocietyORGANIZATIONSSociety for Human Resource Management  SHRM memberVOLUNTEERINGBoy ScoutsGirl ScoutsAntlers Ridge Wildlife SanctuaryChester Senior CitizensProject Kind