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Click here or scroll down to respond to this candidatePROFESSIONAL SUMMARYSKILLSEXPERIENCECandidate's Name
READER, WV 26167PHONE NUMBER AVAILABLE EMAIL AVAILABLEWWW: Online Digital Resume To seek and maintain full-time, remote position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level remote Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions. Documented and resolved customer complaints. Attention to detail Positive attitude Database updating Information backup Technical troubleshooting Escalation management Order documentation Multitasking Critical thinking JANUARY 2023-JUNE 2023Unemployment Insurance AgentDirect Interactions Seattle, Washington Answered applicants' questions about benefits and claim procedures. Assisted applicants with obtaining program support or gaining assistance from outside services. Helped applicants understand requirements, application procedures and legal rights. Delivered exceptional customer service to bolster strong relationships and build positive experiences. Documented, researched and resolved customer service issues. MAY 2008-JULY 2012Data Entry SpecialistCARTER& MAYS Paden City, WV Compiled data and reviewed information for accuracy prior to input Completed data entry tasks with accuracy and efficiency Entered numerical data into databases with speed and accuracy using 10-key pad Reviewed and updated client correspondence files and database information to maintain accurate records Located necessary data by extracting from physical and digital sources. Executed data verification to detect errors.MAY 2008-JULY 2012EDUCATIONCustomer Service RepresentativeCARTER & MAYS Paden City, WVMaintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns Answered constant flow of customer calls with minimal wait times Cultivated customer loyalty, promoted repeat business and improved sales Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiencesGED June 1988Valley High School, Pine Grove, WV |
