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Candidate's Name
Customer Care RepresentativePlant City, Florida, United StatesPHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYSeptember 2014-Septemer 2022Customer Care RepresentativeFedExLakekand, Florida, United StatesProvided solutions, recommendation and replacements with empathy and positive feedback. Demonstrated commitment to customer service by building productive relationships, resolving complex issues and boosting customer loyalty.Handled external inquiries during peak periods to reduce wait times and maximize customer satisfaction. Responded to customer questions and followed up on customer interactions. Created customer satisfaction survey to identify issues and determine appropriate resolutions. Responded to customer questions and complaints and documented customer communications. Directed phone calls to shorten service time and steer conversation toward targeted solutions. Built strong knowledge of product line to assist customers in selecting products. August 1996-May 2002Kraus Brick & SupplyWaterford, MichiganAccounts Payable ClerkResearched payment issues and outstanding checks. Coded and processed accurate invoices to obtain timely payments.Customer billing questions coordinated required documentation to resolve issues. Prepared supporting documentation payments and submitted to senior staff for review. Coded and entered invoice data to accurately Track invoice status and payments. Processed daily invoices and payments to keep accounting records curren SKILLSData Management Customer Service Oriented Customer Service Accounts Payable Billing Invoices Order Processing Data Entry Clerk Payments Accounting Retail Sales Documentation Shipping ShippEducationGED