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Click here or scroll down to respond to this candidateCandidate's Name
Street Address EMAIL AVAILABLE PHONE NUMBER AVAILABLEDear Hiring Manager,I am enclosing my resume for your review. I am extremely interested in this position, not only because I am passionate about business and hospitality, but also because I know what type of work ethic it takes to succeed in a fast paced, service-based environment. I gained this experience by working as the Assistant Managing Partner at Eddie Vs Prime Seafood of Orlando.I majored in Business Information Systems with Accounting and was employed for several years as the General Manager of Elephant Bar Global Grill, as well as, the Assistant General Manager of Universal Studios Bob Marley - A Tribute to Freedom. Given my proven record of work performance in the Management and Customer Service fields, I would like to be considered to join your company.My qualifications include: B.S. in Business Information Systems with Accounting (3.00 GPA) 50 WPM 10+ years of experience in Management, Sales, Marketing, Human Resources, Accounts Receivable, Administrationand Customer Service Extremely detail oriented, with proven time management skills Computer proficient in Microsoft Office (Word, PowerPoint, Excel), Outlook, and QuickBooksI pride myself on being a very personable, hands-on individual with progressive administrative and management skills. An evaluation of my resume will further acquaint you with my background and qualifications for this position.In review of my resume, you will observe my growth and experience. What it cannot illustrate, however, is the level of commitment, ingenuity, and professionalism that I can offer. A personal conversation will allow us to discuss how I can contribute to the success of the company. Thank you for your time and consideration, and I look forward to meeting with you soon.Sincerely,Candidate's Name
Candidate's Name
9679 Avellino Ave, Orlando, FL 32819 EMAIL AVAILABLE PHONE NUMBER AVAILABLEEDUCATIONAL BACKGROUNDBachelor of Science Degree in Business Information Systems with AccountingAshford UniversityPROFESSIONAL EXPERIENCEPalmas Restaurants Mexican Pavilion at Epcot Orlando, FLGeneral Manager 2022 PresentCreate exceptional culture with team members, detail oriented and have the ability to find a resolution in any situation, especially those involving guests or team members. Increase sales metrics across the board year over year and month over month. Oversee training, inventory control, supply orders, and other logistical needs, in order to increase profit margins. Analyze budgets and PNLs to ensure both the restaurant and team are running at full optimization.Adhere to all Palmas and Disney core values and service standards while supervising the daily operations and needs of multiple restaurants.Mold the culture and environment of the entire team to cultivate a cohesive working group.Execute changes to the beverage menu, which included removing outdated and/or underselling cocktails, and revamped the look of the remaing beverages to increase their appeal to the guest base.Introduce a new cocktail, a smoked old fashion with a twist, which immediately became a best seller.Implement featured menu and beverage items for seasonal and holiday promotions.Increase sales, guest count and profitability year over year within the first five weeks of hiring, and continue the trend into the new fiscal year.Create a culture amongst the management team, to look at all team members as People first, Employees Second, thus, creating an environment of mutual trust, understanding and respect.Assist in the development of all associates and perform the planning and execution of staff meetings and events.Darden Restaurants Eddie Vs Prime Seafood Orlando, FLAssistant Managing Partner 2013 PresentCreate an upward trend in SMG scores, including having one on ones with each team member to drive home the importance of SMG. Execute a structured CRM (Customer Relationship Marketing) technique that helps grow sales year over year. Take an active role in HOH menu creation, including but not limited to, Private Dining menu selections and Wine Dinner menus. Take deep dives into restaurant finances and the PNL while performing administrative and billing duties in an exceedingly fast paced environment. Spearhead menu roll outs and all team member communication. Create exceptional culture with team members, detail oriented and have the ability to find a resolution in any situation, especially those involving guests or team members.Supervise the daily operations of the restaurant and adhere to all Darden and Eddie Vs core values and service standards.Oversee the wine and liquor programs, implementing a streamlined version of inventory and purchasing.Assist in the development of all associates and perform the planning and execution of staff meetings and events.Create training guidelines and collateral for all job groups which include mandatory pre-shift agendas, breakdowns of menu and holiday roll outs, promotions, SMG scores, steps of service, food and wine menu knowledge, etc.Instrumental in putting together the End of Quarter Wrap Up Packet, including going over COGs and Sales results and giving explanations for each category.Coordinate new store openings for multiple locations, including Orlando, Tampa, Troy, Burlington and Tysons Corner.Elephant Bar Global Grill Altamonte Springs, FLGeneral Manager 2011 2013Provide exceptional client care while assisting with the planning and supervising of Private Dining Banquets. Exceed sales and budget goals, execute flawless events, recruit and develop staff, and cultivate profitable guest and client relationships. Perform administrative and billing duties in an exceedingly fast paced environment.Manage and develop the Host/Internal Sales and Banquet Teams to adhere to all Elephant Bar core values and service standards.Perform the planning and execution of all Private Dining and Marketing events.Decrease the percentage of no shows by confirming appointments prior to visit, and rescheduling clients according to their needs.Through direct and indirect sales and marketing initiatives, build restaurant business and drive sales to exceed $3.5 million.Candidate's Name
9679 Avellino Ave, Orlando, FL 32819 EMAIL AVAILABLE PHONE NUMBER AVAILABLEUniversal Studios Bob Marley A Tribute to Freedom Orlando, FLAssistant General Manager 2010 2011Aid in the premium hospitality of clients and guests, from all over the world, in the expansive world of Universal Studios.Develop a client tracking system allowing nightly communications within the restaurant to be strengthened.Offer superior levels of leadership, organization and active participation within Universal Studios.Deliver legendary customer service while building and maintaining strong relationships with clients.Resolve customer complaints in a professional and timely manner, without referral to high level executives.Consistently leverage organizational capabilities to facilitate marketing campaigns and advertising promotions.BDs Mongolian Grill Lakeland, FLGeneral Manager 2007 2010Facilitated program direction and financial planning while working alongside upper level executives. Delivered executive administrative support to the company president. Exhibited ability to meet demanding deadlines, improvise in a fast-paced environment, as well as, develop innovative procedures. Oversaw the front desk, order processing, executive calendars, purchasing, web marketing, sales quotes, Human Resources and new hire process.Compiled data, which enabled senior management to establish long-standing relationships with clients.Systematized the details of executive itineraries and travel arrangements.Reconciled monthly expense reports and maintained petty cash.Handled accounts receivable, customer credits, prepared bank deposits, and processed credit card transactions.Introduced timesaving procedures allowing for increased office efficiency.Provided professional customer service to all clients and vendors resulting in long-term corporate relationships.EXECUTIVE PROFILEExceptionally detailed business professional with over ten years of experience in event planning and providing efficient management and customer service support. Strong sales, marketing and training background. Delivers a unique ability to successfully manage multiple company projects simultaneously. Offers expertise in developing and maintaining excellent customer relationships. Provides superb problem solving abilities, a high level of confidentiality and outstanding communication skills. Deliver outstanding results leading to increased levels of responsibility and recognition.- Performance Metrics - Team Management - Corporate Travel- Executive Administration - Sales & Marketing - Accounting Procedures- Strategic Planning - Staff Training & Development - Client Relations- Human Resources - New Hire Process - Talent AcquisitionMicrosoft Office (Word, Excel, PowerPoint), Outlook, Mac Systems, iCims, QuickBooks, Peachtree, Citrix, Spa Manager and DacEasy.Social Media: Facebook, Twitter, Instagram, LinkedIn and YouTube.Fortran, C++, Cobalt, ServSafe & TIPS Certified, A+ Certified, Photoshop, Corel Studios and Illustrator.Certified Mixologist and Level II SommelierREFERENCESEddie Vs Prime Seafood Orlando, FLRandy CookDirector of Operations PHONE NUMBER AVAILABLERepublic National Distributing Company Orlando, FLMark KaminskiWine Representative 407-252-0000Universal Studios Orlando, FLIan MerchantFood and Beverage Director PHONE NUMBER AVAILABLE/pre> |
