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SamanthaMcNealPORT CHARLOTTE, FL Street Address
PHONE NUMBER AVAILABLEW: EMAIL AVAILABLESkills Sales development Budget control Industry trend tracking Business planning Accounting managementExperienceSamantha's Home Cleaning and More PORT CHARLOTTE, FL July 2021 - CurrentBusiness OwnerChecked business accounting records regularly to identify and resolve problems.Outlined new business goals, objectives, and action plan to fuel improvement. Oversaw day-to-day activities to facilitate business operations. Built great rapport with vendors, resulting in growing partnerships and generating business.Family Health Centers Port Charlotte, FLFebruary 2018 - September 2020Medical ReceptionistHelped patients by telephone and in-person to resolve various billing and scheduling issues.Gathered information from patients, processed registration paperwork and collected payments.Printed patient forms and reviewed charts to prepare for upcoming appointments. Classified patient information correctly for billing and medical staff. Relayed messages and transferred records between staff and offices to facilitate effective patient care. Collected and distributed mail and packages for office-wide staff. Scheduled appointments, lab tests and procedures for patients. Answered basic questions and provided information to patients and family members.Informed medical assistants regarding arrival and delays of patients to maintain smooth flow of schedule. Maintained neat lobby areas and greeted each person promptly. Offered additional support and assistance to patients with limitations. Reconciled co-payment charges and maintained accurate records. McDonald's Port Charlotte, FLJanuary 2004 - February 2018Assistant Manager Supported senior managers with day-to-day operational requirements. Delegated tasks to appropriate staff members for optimum productivity. Coordinated employee schedules to provide adequate staff coverage. Maintained operational performance with skillful execution of opening and closing procedures. Boosted sales by establishing exclusive brand partnerships. Supported company policy development and procedural modification. Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.Upheld brand image by maintaining branch cleanliness, approachability and service. Provided performance and motivational feedback to employees. Supported recruiting, training and professional development efforts. Gathered revenue data for budget development and financial forecasting. Collaborated with upper management to develop and implement business improvements.EducationMay 2000DiplomaCharlotte High School, Punta Gorda, FlProfessional SummaryAdaptable Business Owner with background elevating performance and profitability. Well-rounded ace at building relationships, managing finances, driving sales and motivating teams. Proactive and forward-thinking with keen eye for identifying issues and devising improvements.