| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateName: Ebony J. DixonCandidate's Name
Specialized in Quality Customer Service/ ProcessingEMAIL AVAILABLEMobile: PHONE NUMBER AVAILABLEIntro:I was a Teachers Assistant by day and a Nursing Assistant by night. Jill of many trades you can say. I enjoy learning new skills and networking with people from all over the world. I enjoy working with high end Technology and Financial problem-solving. I managed to find positions that implemented all of the above areas I love. Im excited to start the next chapter with a credible company where I can truly excel. If chosen, I hope to be a great part of the team/company.Experience:Johnson & Johnson [Kelly Connect] Jupiter Florida Remote Global Surgery Customer Service Department 4/2022 - 4/2023 Job Duties:Keeping organization of customer profiles/Process orders/disputes/returns/ sending requested invoices via email/answer inquiries about new account setups /create quotes pricing materials/connect customers to proper departments/answer emails/fax/multimedia inquiries in an 1-3-day turnaround. I really enjoy working remotely solving issues, helping to keep an organized service/professional customer friendly environment/relationship for both the company and customers.G4S Universal - Jupiter FL Technical Support Specialist 11/2021 - 1/2022Duties: Answering inbound/outbound calls while providing one call resolutions Handling escalated calls regarding software upgrades/issuesOcwen Financial Corp Customer Service Representative/Entry Loan Processor 06/2019 - 09/2021- [Entire Dept Laid off due to Covid, Entered the Remote World] Job Duties: Answering approximately 100 inbound/outbound calls a day in the high-end sector of the Global Surgery Customer Service department. Answering inquiries in a timely professional fashion while using the one call resolution method Assisting customers throughout the process of getting important documents organized, signed, and ready for submission for closing Provided great communication between the underwriters/processors so that the files were in order/updated/ready for easy review Recommending solutions for homeowners to maintain their properties/home ownership/ clearly understand due dates/loan maturity expiration dates/contracts that were signed/understanding all aspects of the loan/explain the breakdowns of payments/ pay history, etc. Ex. What helpful uses there are when utilizing the Escrow accounts/savings accounts/modification programs Processing FHA, VA and Conventional Loans Following TRID guidelines Order appraisals/ titles/insurance declaration information/any Missing Documents Providing professional, timely and accurate support to the loan originators/ processors/ underwriters.Fobbs Daycare Center - West Palm Beach, FLIve worked as an CNA/MedTech/Personal Assistant, Per Diem 2018-2023 for companies such as: Brightstar Health care, Caring People Inc, Interim Health Care, Gale Health, Shift Med, Devonshire Independent Living, Chatsworth Rehabilitation Center, Always Best Care, Morse Life Memory Care Unit, Grandmas Place, and Safe Place Child NET Partners of Bright Star Health Care. Etc.Tutor/Assistant Teacher K-801/2010 - 2018Duties listed but not limited to:Assist students/parents with inquiries/Organize and submit all State documents by all deadlines assigned. [Ended due to relocation]First CNA position 12/2014-2017Almost Family Inc, West Palm Beach, FL Florida Certified Nursing Assistant Description: Assist/Nurse/Aid Senior Citizens with or without Dementia with their medication management/Everyday needs[Ended due to no steady work available]Education:7/12/2023 [RBT] Behavior Technician Certification @ Elemy Training Academy Palm Beach State College - 2013-Present for Refresher Courses Assistant Teaching CertificationMedvance Institute - 2011-2012 - Graduate - 3.1 G.P.A Medical Office Technician B.X.TA.S Royal Palm High School - 2006-2010 - H.S Graduate |
