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Click here or scroll down to respond to this candidatePAMELAALLENEMAIL AVAILABLEPHONE NUMBER AVAILABLELyndonville, NY Street Address
Bold ProfileProfessional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. PROFESSIONAL SUMMARYThe Woodlands Community - Administrative Assistant Lockport, New York 14094 02/2022 - Current. .Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.LOGOS Capital Systems LLC - Point CallerGasport, NY 11/2021 - 01/2022True Sight Management LLC. - Point CallerLockport, NY 09/2021 - 10/2021WORK HISTORYAnswered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.Restocked supplies and placed purchase orders to maintain adequate stock levels.Managed phone and email correspondence and handled incoming and outgoing mail and faxes.Assisted coworkers and staff members with special tasks on daily basis.Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests. Performed research to collect and record industry data. Generated leads and established relationships with potential customers through outbound telephone calls.Documented customer interactions and transactions, maintaining accurate records of all dealings.Generated leads and established relationships with potential customers through outbound telephone calls.Documented customer interactions and transactions, maintaining accurate records of all dealings.Training and DevelopmentSKILLS Administrative Support Customer Relations Document Retrieval Office Management Reading Comprehension 10-Key Proficiency Multi-Line Phone Systems Sorting and Labeling Prioritization Employee Training Filing Internal Communications Typing Proficiency Proofreading Customer and Client Relations Customer Service Mail ManagementMedina Senior High SchoolMedina, New York 06/1988High School DiplomaEDUCATIONBriarwood Manor - Personal Care AssistantLockport, NY 09/2019 - 09/2021Venture Forthe Inc. - Home Health AideNiagara Falls, NY 11/2017 - 09/2019Trained new staff members on best practices for home health care. Nationstar Mortgage LLC - Customer Service Representative Elma, New York 09/2016 - 09/2017AMS/Seneca Mortgage Servicing - Research Analyst/Payoff Processor/Mail HandlerDepew, NY 09/2013 - 09/2016Mortgage customer research; Processed incoming mail; Research customer requests and complaints and also processed payoffs AMS Mortgage Servicing - Short Sale SpecialistDepew, NY 09/2013 - 09/2016JP Morgan Chase Mortgage Servicing - Customer Assistant Specialist Albion, NY 02/2010 - 08/2013Assisting customers with all options to avoid foreclosure Assisted with dressing guidance, grooming, meal preparation, and medication reminders.Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.Recognized and reported abnormalities or changes in patients' health status to case manager.Transported individuals to events and activities, medical appointments, and shopping trips.Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.Completed entries in log books, journals, and care plans to accurately document and report patient progress. Transported clients for medical and personal outings. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Updated account information to maintain customer records. Responded to customer requests for products, services, and company information.Participated in team meetings and training sessions to stay informed about product updates and changes.Collecting appropriate documentation needed for short sale. Communicated with customer with any questions regarding short sale and processEvaluated customers' potential needs to make appropriate recommendations Collected and analyzed data to learn more about consumer behavior Responded to customer requests for products, services, and company informationDeveloped customer service policies and procedures to meet and exceed industry service standardsWashington Mutual Bank - Relationship ManagerAlbion, NY 11/2007 - 02/2010Assisting customer with foreclosure alternativesBuilt and maintained relationships with new and existing clients while providing high level of expertiseResponded to customer inquiries and resolved complaints to establish trust and increase satisfaction |
