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Click here or scroll down to respond to this candidateCandidate's Name
IT TechnicianCandidate Description:Highly motivated and analytical IT Technician offering 20+ years of hands-on experience in configuring, monitoring, upgrading and maintaining systems hardware and software.Advanced proficient in Adobe Acrobat and Adobe Photoshop CC. Strong MS Office proficiency to include MS Office365.Extensive experience with computer software and hardware including use of all Windows OS (3.x to Windows 10) and Office (2007/2010/2013/2016) programs including, but not limited to, software updates, drivers, printers and other peripheral equipment.Support and maintain a fleet of desktops and laptops, troubleshooting software (OS, boot issues, etc.) and hardware (laptop screen replacement, mainboard swaps, etc.).Specialize in Windows Operating System and deployment thereof via OS imaging. Conducts installation, upgrades and/or maintenance of all necessary hardware and software.Taking calls from clients and resolving any issues thereof, Opening and handling help desk and trouble tickets for daily activities.Proficient in AVG, Printers, PC, Security systems and AS400 Network expert. Intermediate Proficient in SQL.Vast technical knowledge, Troubleshooting proficiency, Exceptional telephone etiquette and Patient and diligent.Critical thinker that addresses customer issues quickly and, consistently exceeds performance standards.Strong analytical skills; able to work with technicians from various IT disciplines to troubleshoot complex system-level issuesTechnical Expertise: Windows OS 7/8/8.1/10 MS Office 2007/2010/2013/2016/Office 365 AVG Photoshop CC USB flash drives Desktops and Laptops Printers CIMS KBOX MySQL UCCS EDSS NYCHRA RIMS DEC SVDS Analog Satellite VMS UNIX SQL APPLE/MAC/IMACDavis-Monthan Air Force Base, Tucson, AZAdvanced PC TechnicianJanuary 2018 to March 2018Project: MD_AGILE DEFENSE for USAF_14697056_20Oct2017Migration from Win 7 to win 10Assisted in imaging and deploying 2,466 assets which included laptops and desktops. Under direction of our Project Lead and Air Force Comm department, Followed the protocol and instructions for imaging the assets via CDs and USB flash drives.Worked as a team in the imaging and deployment stage. Placed assets in offices or conference rooms in a variety of buildings. Unpacked, imaged on site, and set up individual workstations.Superior troubleshooting and technical support abilities with PCs, laptops, desktop and printers.Installed, maintained and troubleshoot of Windows 7/8/8.1/10. Also provide technical support for Office 2013/2016 and Office 365.Surpassed the contract quota by double my numbers; thus, completing at least 17 assets a day.Imaged both nippers (unclassified and sippers(classified) assets.Also reported dead ports, helped scan serial numbers for inventory, and recorded Mac addresses for driver pushes.GCS, Pueblo, ColoradoIT TechnicianFebruary 2014 to April 2017Assisted in and, processed an average of 27 trouble tickets and e-mails daily for inboundand outbound technical support issues.Researched issues on various computersystems and databases to resolve and answer inquiries. Referred difficult issues to upper management while maintaining positive rapport with customer.Informed customers about issue resolution progress. Supported customers having data connectivity issues. Provided thorough support and problem resolution for customers.Configure and troubleshoot Windows 7 and Windows 10 systems.Configure and troubleshoot Office 2010/2013 suite.Managed IT setup and service requests for setting up training and production rooms. Maintained a calm, professionaldemeanor when faced with high demand, high volume workloads.Developedand maintained positive customer relationships. Responded to customerservice emails in a timely and effective manner. Reported important problems to management.A&R Computerworks,Colorado Springs, COIT TechnicianAugust 2006 to September 2015Troubleshot hardware issues and worked with service providers to facilitate repairs.Configuration of desktop computers, laptops, monitors and printers.Troubleshoot and repair LCD display.Maintained records, logs and the life cycle Contributed to a reductionin operational costs of 97% of workrequests.Pueblo County District 70,Pueblo, COInformation Technology SpecialistJanuary 2008 to October 2011Functioned as AS400 Network Administrator, to include the Smart Find System, pulledteacher and substitute teacher data for payroll run on CIMS.Posted time and attendance in Smartfind. Maintained AppleTrack web site for employment application and tracking.Resolved Adobe Acrobat issue.Opac Secretarial Testing computer and software. Hardware (Laptop, Desktop, and AS400) repaired down to motherboard level.Ordered new parts for computers at three electronic repair rooms in three high schools. Installed software including (re)imaging district.computers. Installed and did troubleshooting all district copiers and printers. Website updates for warehouse catalogs, transportation, finance, payroll, school board, and personnel.Entered data into the help desk system, which was KBOX. Entered inventory into KBOX for power adapters, laptops, and desktops.Provided technical support for usability issues and critical problems as needed. Served as point of contact with IBM for hardware and software problems.Wrote queries in MySQL for payroll and human resources to manipulate and populate databases.Migrated, imaged, and deployed PC Laptops, Dell Desktops, Lenovo, and Apple Macs IMACsUCCS, Colorado Springs, COIT TechnicianApril 2001 to August 2006Responsibilities include: Served as AS400 Network Administrator. Tested andevaluated software for use on the Bookstore's systems, (consisting of AS400,PC'S and NT network) and the liaison to Computing Services for system campus network problems.Installed software and upgraded to the PC's andAS400 sent to the Bookstore by MBS. Served as contact point with IBM for hardware and software problems.Performed all file saves and backups ofsystem software. Created and updated the Bookstore and Print Shop website.Installed and maintained computer equipment, inventory and programs.Moved and/or replaced hardware systems. Controlled book buy back andchange money. Assembled setup and program cash registers for buy back andrush.Cable patchwork for all PC's, hubs, cash registers, laptops, controller,printers, routers, for the Windows NT network containing 17 PC's, 5 dummyterminals, 9 registers and the AS400 for 30 users in the bookstore complex.Wrote a SQL query for online book ordering for the UCCS bookstore.Benesight,Pueblo, COLead OperatorOctober 1999 to April 2001Attended weekly operations meetings, via GoToMeeting. Checked to ensurethat shift work was completed. Processed claims for EDSS, Healtheon, andHartford. Ran eligibility scripts, daily check extracts for various clients.Monitored scheduled nightly jobs and personnel. Performed NYCHRA backreporting for the state of New York. Monitored, edited, and ran various scripts.Dropped eligibility load from tape on a UNIX based system. Managed,processed, and printed in-house checks for any of the 10 states processed.Helped edit and monitored month-end scripts. Used Rumba & Telnet 3270 tobring over UHC daily claim file to S750 system (RIMS).GTECH,Pueblo, COControl Room Operator IIINovember 1996 to October 1999Ran menu backups on the primary and secondary DEC duplex systems.Processed the games (Lotto Keno, and Cash5) on both systems. Monitoredthe DEC/VAX 7000 systems. Answered and dispatched hot line calls for customer service.Ensured that the 2800 retailer network was up daily by 4:30a.m. Used G-SAT, Wallcomm, and X2VISION. Processed reports for security. Performed software testing for Y2K compliance before software drop.Answered nightly processing questions when on pager for the night operators.Performed retailer line drops using SVDS, ANALOG and SATELLITE. Performed aweekly generator check, used shredder, stock supplies, worked with MicrosoftOffice, delivered console logs to the State Lottery, monitored the networksniffer, and worked with VMS and UNIX systems.St. Mary Corwin Hospital, Pueblo, COComputer Operator/VM/Technician/VSESMCA TesterJanuary 1987 to January 1997Developed documentation for common processes for both support staff andend-users. Troubleshot hardware issues and worked with service providers tofacilitate repairs.Created end-user self-service tools and documentation.Created new account, reset passwords and configured access for users.Contributed to a reduction in operational costs of 99.97%. Processed Payroll,billing, finance, Month end, MEDIS, AS400 patient billing for Interns, Menus,Systems 36, and round technician after hours when Hardware Engineers left for the day.Re-routed printers to other floors according to map when printer issuesoccurred. Learned all three shifts, days, afternoons, and graveyards.Sometimes watched and worked PBX when PBX operators went on break orlunch. Assigned to testing for any new projects or new programdevelopment.Wrote SQL queries for Family medical billing for use with AS400Certification:In process of obtaining Security + CertificationEducation:Associate of Science: Computer Science from Pueblo Community College Pueblo, CO, USA1989Minor in Business. Graduated with distention with GPA of 4.0 |
