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Title Customer Service Quality Assurance
Target Location US-SC-Sumter
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Candidate's Name
Highly organized and independent able to effectively coordinate tasks to accomplishprojects with timeliness and creativityWedgefield, SCAn organized, detail-oriented, and conscientious self starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. Willing to relocate to: Virginia Beach, VA - New York, NY Authorized to work in the US for any employerWork ExperiencePorter/MaintenanceBurger King - Sumter, SCSeptember 2022 to PresentClean broiler, filter the fryers and prepare luch for the day Crew Member/CashierPopeye's Restaurants - Brooklyn, NYJanuary 2020 to February 2020 Greeted and served customers Answered customer questions Maintained a positive relationship with coworkers Took cash and credit card payments Maintained store cleanliness Restocked supplies Provided customer service with a smile Prepared food and stocked the fridge Bussed tablesCookBurger King - Richburg, SCJune 2019 to November 2019 Served items in correct order according to ticketing system Followed mandatory food handling guidelines Ensured cooked food was correct temperature according to compliance guidelines Operated deep fryer Set prep station Prepared a large volume of ingredientsJanitorial WorkerVarsity - Charlotte, NCOctober 2018 to March 2019Clean assigned areas for a 10hr shiftShipping clerkShutterfly - Fort Mill, SCNovember 2018 to January 2019Package and ship books .. meet daily production goals for a 12hr period Returns Clerk / Picker PackerTNG - Rock Hill, SCJuly 2017 to December 2017Scanning magazines into computer system stacking totes onto pallets. Picking and packing magazines on production lineShift Manager (full-time)Taco Bell - Lillington, NCMay 2016 to February 2017Support RGM by running great shifts in a self-sufficient manner. Manage junior employee's making sure all restaurant tasks are completed while ensuring great customer service. Responsible for overall operations and profitability of the outlet. Manage day to day running of establishment and making sure that high standards of customer service, cleanliness, and hygiene, quality assurance, staff morale, training and performance are maintained. Keep employee's motivated, resolve conflicts, and make hard decisions. EducationHigh school diploma in MusicFaulkner University - Montgomery, ALMay 2008 to February 2010High school or equivalent in General StudiesDavidson High School - Mobile, ALAugust 2004 to May 2008Skills Microsoft (6 years) Customer Service Experience (10+ years) Computer (10+ years) Call Center (6 years) Picker Packer (2 years) Warehouse Associate (3 years) General Labor (2 years) Custodial (2 years) Janitorial (3 years) Shipping Receiving (1 year) Shipping (1 year) Food Handling (8 years) Shift Management (3 years) Food Preparation (3 years) Food Production Cooking (8 years) Kitchen Experience Microsoft Office Customer service (10+ years) POS Cleaning Experience (3 years) Order fulfillment (5 years) English Typing Communication skills (8 years) Food Service (5 years) Quality Control Quality Assurance Busser Conflict Management Inventory Control Food Safety (8 years) Management (3 years) Customer support (8 years)Certifications and LicensesCustomer ServiceMay 2010 to PresentFood Handler CertificationForklift CertificationJune 2022 to June 2024Licensed to operate a forklift

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