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Highly driven General Manager successful at implementing strategic approaches to drive protability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive protability in highly competitive environment. Dining customer serviceHigh-volume diningFood inspectionLiquor, wine and food serviceCheck payment processingPoint of Sale (POS) system operationsCarrabba's Restaurant Macon, GAServer08/2020 - CurrentOperated POS terminals to input orders, split bills and calculate totals. Greeted customers, answered questions and recommended specials, wine and desserts to increase prots.Enforced minimum age requirements for consumption of alcoholic beverages by checking identication.Glory Days Grill Macon, GAKeyholder11/2019 - CurrentMonitored sales performance through analysis of sales reports and comparison shopping.Enhanced sales by implementing merchandising and promotional improvements.Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.Applebee's Neighborhood Grill & BarAtlanta, Ga.General Manager01/2000 - 03/2019Diminished nancial discrepancies by monitoring quotes, production and material planning and bank reconciliations.Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance sta morale.Monitored supplier operations to verify quality, delivery schedule and conformance to contract specications.Built and maintained loyal, long-term customer relationships through eective account management.Delivered exceptional client experiences through hands-on leadership of associates and managers.Forecasted sales, allocated resources and managed labor to improve productivity metrics by [Number]%.SummarySkillsExperienceAtlanta Metropolitan State College Atlanta, GASome College (No Degree) in Computer And Information Systems Security Atlanta Job Corps Center Atlanta, GAGED10/1997Education and Training