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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service Specialist/Administrative/Office AssistantI adhere to all Business necessaryneedsPanama City, Florida, United StatesPHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYI have excellent customer skills, and I am pleasant, efficient, and a team player.I am dedicated and loyal, and I do what it takes to keep my team motivated.WORK EXPERIENCEJuly 2021-August 2022Customer Service SpecialistNational Seating & Mobility, Inc.Lynn Haven, Florida, United StatesI was responsible for scheduling the Technicians to do repairs on mobility equipment as well as delivering new equipment. I was responsible for incoming calls handling all office duties faxes, emails, etc.November 2016-February 2020Customer Service Representative SpecialistMaximusLynn Haven, Florida, United StatesEvaluated customer account information to assess current issues and determine potentialsolutions. Upheld privacy and security requirements established by Health Care agencies. Set up and activate customer accounts to resolve income and Data Matching issues. Answered phone calls to resolve problems with customer issues efficiently. Escalated customer's tax issues, and income issues and resolved problems transferred to me. Worked with multiple Health Insurance representatives to address customer needs. Assisted multiple customers each day with Health Care. Gov questions. Mentored front-of-house personnel on company policies, customer service techniques, and professional communication. Developed and implemented strategies to enhance team performance, improve processes and increase efficiency. Handled escalated customer complaints to provide full resolutions and promote loyalty. Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.January 2015-September 2015Office/ Administrative AssistantPanama InvestmentsPanama City, Florida, United StatesI answered calls, scheduled appointments, set up MeetingsI basically ran the office it was an Investment Reality office. I set up appointments, scheduled tours advised the Investors on and off the properties.Parkway Animal Hospital Front Desk Receptionist/Veterinary Assistant PanamaCity, FL 11/2013 to 01/2014Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process. Received all incoming calls and coordinated with office staff to fulfill requests and resolve issues. Managed all front desk operations for a busy high-volume Veterinary office.Scheduled appointments for surgeries and procedures.Worked hand in hand with the Doctor when needed.Solved minor customer issues and escalated major problems immediately to the Veterinarian.January 2013-June 2013Front Desk ReceptionistH & R BlockLynn Haven, Florida, United States Greeted and welcomed customers when entering the office. Handled payment processing duties and provided customers with receipts and proper bills and changes. Worked with tax preparers to meet all incoming guest needs, smooth check-in processes and maximize satisfaction. Managed all front desk operations for busy high-volume offices. Transmitted information or documents to customers, using a computer. Coordinated front desk operations and diligently helped all in-person visitors and callers with appointments and knowledgeable assistance.June 1995-February 2005Secretary/ Office ReceptionistR & M Concrete LlcUnited StatesThis Company was owned by my Daddy. We employed around 25employees, which consist of 5 crews. I singlehanded ran the office. I scheduled the jobs and ordered Concrete. My responsibility was to make sure the concrete was waiting on the job site for workers. I also Paid and collected bills. The only thing my dad did was bid and price the jobs.EDUCATION2023-CurrentB.A. in BusinessUniversity of PhoenixUnited States Business Marketing and Marketing ManagementCurrently attending Graduation date March 2026-CurrentDiplomaAD Harris High School Graduated June 06, 1992Panama City, Florida, United StatesAcademic Diploma, AD Harris High School, Panama City, FLSKILLSCustomer Accounts Satisfaction Safety Procedures Quality Control Concrete Front Desk Office Assistant Receptionist Secretary Customer Service Oriented Customer Service Incoming Calls Food Safety Operations HR Retail Sales Team PlayerCustomer Relations, Phone Educate, all office duties, and responsibilities.LANGUAGESEnglish - Intermediate |
