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KendariusHartwellPHONE NUMBER AVAILABLEkendariushartwell@icloud.comMontgomery, AL36117SUMMARY Dedicated employee with the proven experience to providecustomer support in fast food environments, busy call centerenvironments, and retail stores. have an unwaveringcommitment to customer service, with the ability to buildproductive relationships, resolve complex issues, and wincustomer loyalty.SKILLS Call Center Operations  Positive Attitude Courteous with StrongService + Complaint ResolutionMindset  MS Excel, PowerPoint, Word* Transaction Processing  Microsoft Office Skills De-escalation Techniques Attention to DetailEXPERIENCECall Center RepresentativeMontgomery, ALSykes Sitel/ May 2021 to Current Answered incoming calls and provided highest level ofprofessionalism and knowledgeable service to every customer. Answered, screened and processed high volume of calls daily withcall management system and web-based communications. Maintained strong call control and quickly worked through scripts toaddress problems.Call RepresentativeMontgomery, ALAsk Telemarketing Account Representative/ Oct 2019 to Dec 2021 -Ina24/7 and 365-days call center, assisted over 100 customersdaily by making airline travel arrangements, answering questionsabout flight schedules, and resolving complaints. Maintained a monthly customer satisfaction rating of 95% orhigher.+ Byadapting communication style to each customer, improvedaverage talk time by 10%. Achieved one-call resolution 90% of the time, exceeding thecenter's goal of 85%Order FillerMontgomery, ALWalmart / Mar 2016 to Aug 2019* Tracking inventory levels, placing orders with suppliers, andcommunicating with store managers regarding product availability Verifying that items have been received and recording informationsuch as order numbers, delivery dates, and shipping details. Collecting payment for orders from customers and processingpayments, including accepting credit cards or cash payments. Attended company safety meetings to maintain knowledge of newand important information.EDUCATION AND TRAININGHigh School DiplomaRobert E Lee Highschool May 2016Montgomery, AL