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Click here or scroll down to respond to this candidateCandidate's Name
Street Address , US PHONE NUMBER AVAILABLE EMAIL AVAILABLEProficient at listening to customers, meeting productivity goals, and staying current on company offerings.Empathy, dependability, and enthusiasm for customer satisfaction. Excellent conflict resolution and multitasking skills. Excellent communicator with [5] years of experience as a Customer Service Representative in high-volume call centers.Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities.Complaint resolutionProfessional telephone demeanorRecordkeeping strengthsComputer proficientAccount managementCommunication skills1985GED Jefferson Vocational Jefferson, OHGeneral StudiesSome college (No degree) Customer Service Rio Salado College Tempe, AZ May 20155/18 to 1/23Call Center Customer Service Representative Valley Servicing Gilbert, AZ Followed company policies and scripts to ensure that call-time and quality standards were met on a consistent basis.Documented and detailed calls and complaints using the call center's CRM database. Answered over [ 80-100] calls per [shift ] to meet the fast-paced call center demands.Worked With a Team and As a Team Lead to Develop Efficient customer service. Represented Several Creditors and managed Patrons accounts. 6/17 to 5/18Customer Service Representative Lexington Law Phoenix, AZ Handle 80+ Inbound Call/ Outbound calls per day.Provided each customer with exceptional service by listening to their concerns and answering their questions.Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.Handle Billing Issues / Payment Postings and Collections. Provide Credit Repair Disputes to the Bureaus and Credit Repair Agencies. Professional SummarySkillsEducationWork History |
