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Operations Specialist Resume Lakeland, F...
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Title Operations Specialist
Target Location US-FL-Lakeland
Email Available with paid plan
Phone Available with paid plan
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EMAIL AVAILABLE  PHONE NUMBER AVAILABLE  Lakeland, FL with willingness to relocate within Florida Fast learner that thrives in challenging roles seeking clinical, sales or operations specialist / analyst position with opportunities for career progression Problem Solver  Adaptive Thinker  Self-Starter  Results Oriented  Team Player  Achiever Always learning and improving each day, I look forward to working with a team to help drive their successKey Competencieso Conceptual Thinking  streamlines, builds upon or otherwise improves existing processes o Communication - ability to direct small and large teams to complete and achieve short and long-term goals o Coaching and Development - demonstrated ability to coach and develop new leaders within my departments resulting in numerous promotionso Accountability  consistent history of completing deliverables while driving day-to-day results o Leadership  ability to staff and train teams that consistently meet expectations Relevant Work ExperienceForemanMv Moving Company Orlando, FL 05/2023- Present o Responsible for customer item safety and satisfaction, customer relationship building and rapport is essential to everyday success. Have generated multiple five star reviews as a result of superb performances.o Manage a group of 2-8 individual contractors on expert moving techniques to ensure employee safety and optimum work performance. Key director in placement of labor and strategic moving capabilities. Area ManagerAmazon Auburndale, FL 04/2021  04/2023o Responsible for directing up to 100 associates within pick and pack operations ensuring barriers are removed to optimize production, quality, and employee safety. o Achieved Singles Shift Outbound volume of 38,000 units during 2021 peak holiday season. o Collaborated with the Outbound Operations team to ensure volume and rate goals were met and shift was balanced.o Championed Critical Pull Time (CPT) metrics, leading teams using direct communication to ensure customer expectations were met daily (multiple shifts with 0 CPT misses). o Creation of Physically Present Barcodes to scan priority items to enable virtual tracking. o Built a labor pool of associates trained in various process paths fulfilling critical roles of Outbound Operations.Lead ServerWater Street Grille and Riverwalk Restaurants Yorktown, VA 04/2020  04/2021 o Recognition of best upseller achieving multiple biweekly periods of over $10,000 in sales, leading my workplace in gross sales.o Given responsibility to direct side work among all food/drink servers and train new employees. Physical Therapy InternshipDrayer Physical Therapy Institute Harrisonburg, VA 01/2019  04/2019 o Assisted active physical therapists with diagnosing patients with the proper exercise prescription that best suited their rehabilitative needs and predisposition to exercise. References available upon requestRelevant Work Experience (continued)Strength and Performance InternshipRockland Peak Performance North Sloatsburg, NY 05/2018  08/2018 o Instructed and advised athletes on proper form during exercise and proper warm up techniques such as stretching, foam rolling, and dynamic movements. o Learned specific anatomical movements and deficiencies typical of baseball and hockey players, from the gym owner and head trainer.EducationCombo Spine and Orthopedic Reconstruction and Trauma ProgramMedical Sales College Charlotte, NC 06/2019  09/2019 o Trained in biologics, proper operating procedure, sales related to medical devices, common surgical procedures, and profiling of territories to help establish customer relationships (achieved A-) Bachelor of Science in Kinesiology with Minor in Physical TherapyJames Madison University Harrisonburg, VA 08/2015  08/2019 o Relevant Coursework: Physiology, Exercise Physiology, Statistics, Physics, Anatomy, Biology and ChemistryReferences available upon request

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