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Name Available: Register for Free
Title Customer Service Call Center
Target Location US-TX-Grand Prairie
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Grand Prairie, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceBox Truck DriverVA Global llc - FloridaApril 2021 to Present1. Delivered all shipments on time2. Worked with dispatch to fix any and all errorsSafetyBNG Cargo INCNovember 2019 to Present2100 Manchester Rd, Suite 400f, ILAddressed non-compliance issues and employees with [Job Title] and suggested remediation. Developed and implemented safety programs.Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.Facilitated meetings with upper management and executives to discuss ways that safety could be improved.Conducted safety evaluations to recommend alternate safety procedures. Used [Software] to create and maintain records of all safety rules, regulations and guidelines. Assessed compliance of site operations, accuracy of forms and adequate employee notification for different policies.Warehouse AssociateAppliance Direct - Merritt Island, FLNovember 2018 to August 2019Prepared orders for shipment by systematically picking, packing and labeling merchandise. Inspected ingoing and outgoing shipments to verify accuracy and prevent errors. Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.Verified quantity and description of materials received by checking merchandise against packing list. Operated RF scanners to track merchandise and verify contents of containers. Kept warehouse clean and organized to maximize team efficiency and productivity. Labeled and accurately moved customer orders to meet shipment timetables and minimize errors. Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.Transferred inventory to and from target destinations using forklifts and other transportation vehicles. Maintained accurate inventory records to provide data for use in audits and completion of order requests Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.Ensured warehouse accessibility and safety for customer traffic. Transferred products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.Assembled orders and packed items for shipment, conveying orders to shipping personnel. Customer Service RepresentativeAdecco - Merritt Island, FLFebruary 2017 to May 2018Customer service representative, helped customers with their inbound needs and fixing product mishap. Ordering or returning questions as well as developing a good source of contact between the customer and the company.Helped solve any and all issues within my power to do so. Construction Laborer/WorkerHabitat For Humanity - Cocoa, FLMay 2015 to September 2017Helped in the construction of housing for those who needed it most, using skills including but not limited to: The use of low power/no power tools to perform assignments. The use of basic math (addition,subtraction,simple multiplication,simple division and fractions) Became osha 10 hour certified and worked in order to be within osha regulations. Performed general labor activities.EducationHigh School DiplomaCocoa High School - Cocoa, FLJanuary 2016 to January 2017Skills Reporting and documentationMeeting oversight and participationImplementing policiesIncident ReportingPaperwork preparationSpeechwriting and messagingInformation gathering and analysisWeb 2.0 savvyCustomer supportInbound phone calls Safety Management OSHA 10 Microsoft Outlook Construction Quality Assurance Basic Math OSHA Box truck Team Work Reliability Problem-solving Live chat Customer serviceCertifications and LicensesOSHA 10October 2020 to PresentTransportation Worker Identification Credential (TWIC) May 2019 to PresentAssessmentsHuman Resources Skills: Recruiting  FamiliarMarch 2020Managing the candidate sourcing and selection process Full results: FamiliarVerbal Communication  ExpertMarch 2020Speaking clearly, correctly, and conciselyFull results: ExpertMemorization & Recall  Highly ProficientMarch 2020Committing product or merchandise information to memory and recalling it at a later time Full results: Highly ProficientConstruction Safety  Highly ProficientMarch 2020Using safe practices while on a construction site. Full results: Highly ProficientSales: Influence & Negotiation  ProficientMarch 2020Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.Full results: ProficientSecurity Guard Skills  ProficientMarch 2020Assessing risks, enforcing security standards, and handling complaints. Full results: ProficientWork Style: Reliability  FamiliarMarch 2020Tendency to be dependable and come to workFull results: FamiliarLogic & Verbal Reasoning  ProficientMarch 2020Understanding the meaning of text, and identifying the relationships among words or concepts. Full results: ProficientCall Center Customer Service  ExpertMarch 2020Applying customer service skills in a call center setting. Full results: ExpertCustomer Focus & Orientation  ProficientMarch 2020Responding to customer situations with sensitivity Full results: ProficientCall Center Customer Service  ExpertApril 2020Applying customer service skills in a call center setting. Full results: ExpertTyping  CompletedMarch 2020Transcribing text using a standard keyboardFull results: CompletedCustomer Service  ExpertMarch 2020Identifying and resolving common customer issuesFull results: ExpertCustomer Focus & Orientation  ProficientMarch 2020Responding to customer situations with sensitivity Full results: ProficientWork Style: Reliability  FamiliarMarch 2020Tendency to be dependable and come to workFull results: FamiliarDelivery Driver  Highly ProficientAugust 2020Interpreting instructions, reading maps, and solving problems. Full results: Highly ProficientCustomer Service  ExpertMarch 2020Identifying and resolving common customer issuesFull results: ExpertCustomer service  ExpertMarch 2020Identifying and resolving common customer issuesFull results: ExpertWorkplace safety  Highly ProficientJanuary 2021Using safe practices at workFull results: Highly ProficientWork style: Reliability  ProficientOctober 2020Tendency to be dependable and come to workFull results: ProficientSecurity guard skills  ProficientDecember 2020Assessing risks, enforcing security standards, and handling complaints Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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