| Candidate Information | | Title | Network Engineer Project Manager | | Target Location | US-FL-Orlando | | Email | Available with paid plan |
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Click here or scroll down to respond to this candidateFeb 2021 Jan 2023 ~ WaltonMgt (Quentelle) Melbourne, FL ~ Network Engineer Provide Tier 1, 2 and 3 support to multiple companies that WaltonMgt (Quentelle) supports Manage, configure replace and troubleshoot issues with Cisco Catalyst Street Address switches (remotely) for client offices located in New York, New Jersey, Chicago and Data Center (Locally) in Melbourne Florida. Responsible for WAR- Weekly Activity Report via Bitdefender Cybersecurity software, SLA Reporting via PRTG Network monitoring, Authentication Summary via Duo Two Factor Authentication, Weekly Backup Reports, Weekly Tickets Report and Weekly Closed Ticket Report. Monthly Microsoft Server testing and patching via Vsphere Client and RDP Active CompTIA Security +, Network + and A+ Certified (Non-Active) Cisco CCNA Collaboration, Cisco CCNA Routing and Switch Certification CSCO11703602 Cisco Switching Cisco Routing Cisco ISE Cisco Unified Communications Manager (CUCM) 11.5 Cisco Unity Connection Administration 11.5.1 Cisco IP Communicator 8.6.6 (2.0) InformaCast 9.1.1 ITIL Foundation Outstanding "people skills" Team oriented and extensive customer relations experience Fluent in English, Spanish and PortugueseJan 2023 July 12 2023 ~ Vaco LLC - Orlando, FL ~ (Temp) Telecom Analyst & Rotech (Perm) Provided technical support for network design activities. Involved in reviewing, analyzing, and maintaining the telecommunications system of the Rotech organization via CUCM, Cisco Unity and Nice InContact. Calibrated with end users to fix issues with there connectivity issues. Configured Phones, End User accounts, Device Profiles as well as Extension mobility WORK EXPERIENCESept 2015 - Feb 2021 ~ Tsymmetry Melbourne, FL ~ Network Engineer Provide Tier 3 support to thousands of end-users on a Department of State (DOS) GINL Airwing contract. Configurations, implementation & maintaining of Cisco VoIP profiles, End Users and Cisco Unity accounts Experience with configuring Hunt List, Line Group and Hunt Pilots CIPC devices & Cisco 2960X switches. Managing and troubleshooting VoIP and voice mail accounts via CUCM and Cisco Unity. Providing network monitoring, troubleshooting and reporting via CA's Spectrum. Troubleshooting switch port, VoIP, QoS, ACS & other network related issues for all local and downrange sites on contract. Analyzing call volume, call history and reporting via Variphy Insight CDR Manager 9.32.1. Configuring User accounts and weather alert via InformaCast 9.1.1 Configuring, updating and troubleshooting Cisco 8811, 8841 VOIP Configuring and troubleshooting issues with Cisco 2960x switches Cisco IOS 15.2(2)E7 Configuring and monitoring nodes in Solarwinds Orion Platform Configuring nodes, configuring NetPath and monitoring nodes in Cisco Identity Services Engine Gilberto Lugo Jr - EMAIL AVAILABLE - 321-948-4413 SUMMARY OF QUALIFICATIONS AND CERTIFICATIONS Provide Tier 2 support to hundreds of end-users with computer, printer, account, network and server-related issues Configurations, implementation and maintaining of Cisco 3650 switches downrange Configuring, managing and troubleshooting Cisco VoIPs, accounts and CIPC devices via CUCM and Cisco Unity Providing network monitoring, data analysis and reporting via CA's Spectrum Troubleshooting Switch port, printer, VoIP and ACS issues for several sites in Iraq. Manage Active Directory user rights, Security and Distribution Groups Provide Tier 3 support to thousands of global end-users on network and server-related issues Configurations, implementation and deployment of Cisco 3650 PoE switches Configuring, managing and troubleshooting Cisco VoIP and CIPC devices Providing Network monitoring, data analysis and reporting via CA's Spectrum and Flukes NetFlow V6 Responsible for building Network and Server kits for deployment to support mission overseas Open, track and close trouble tickets; ensuring problem ownership and promoting end-user satisfaction by meeting SLAs Project manager of the implementation of processes, procedures, and metrics for voice/data networks. 2010 2012 ~ The Experts, Inc. Ft. Lauderdale, FL ~ Network Engineer, Network and Server Admin Jan 2013 Aug 2015 ~ DynCorp Int. Melbourne, FL ~ Network Engineer Provide Tier 3 support to thousands of end-users on a Department of State (DOS) GINL Airwing contract. Configurations, implementation & maintaining of Cisco VoIP, CIPC devices & Cisco Catalysts 3650 PoE switches. Managing and troubleshooting VoIP and voice mail accounts via CUCM and Cisco Unity. Providing network monitoring, troubleshooting and reporting via CA's Spectrum. Troubleshooting switch port, VoIP, QoS, ACS & other network related issues for all downrange sites on contract. Configuring & binding port security for printer ports via MAC address, VLAN, ip & switch interface. Assisted in the upgrade of CUCM and Cisco Unity Connection from version 6.1.3 to 8.6. April 2012 Jan 2013 ~ DynCorp Int. Baghdad, Iraq ~ Network and Systems Administrator 2003 2008 ~ Pulte Homes, Inc., Orlando, FL ~ Field Systems Engineer Provided Tier 2 support and problem resolution for computer network, hardware and applications Responsible for site surveys, Implemented and supported various Intel-based server/storage platforms as well as Cisco-based infrastructure including, but not limited to, Cisco 3002 VPN routers, switches, telephony, and wireless components Provided field support for the operation of the LAN at multiple locations throughout Florida Developed client relationships and resolve client issues for local division with 400-plus employees Keep inventory of all devices in the main office, sales offices and construction trailers EducationNew Horizons Computer Learning Center, Orlando, FL Successfully completed MSCE/Security Program Everest University (Formerly Florida Metropolitan University), Orlando, FL Bachelor of Science Degree in Computer Information Science Graduated Magna Cum Laude, President's Honor Roll, Dean's List Attained all CompTIA, and Cisco certifications listed above |
