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Street Address Provident Road, Philadelphia PA ( 1PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESKILLS SUMMARY:Accounts Receivable, Administration Services, Audit Associate, Money Laundering, Hotel Flight Coordinator, and Hotel Credit Manager.EXPERIENCE:Bank of the Bahamas LimitedAccount Opening Officer / 2019 2023. Review applications for completion and accuracy.Process client signatorys updates and documentation lodgmentsInternal Compliance Risk Management Liaison for accounts receivables and the Know Your Customers (KYC) standards processes. Report cases of (KYC) identity theft or fraud.Customer Service Liaison responsible for opening/or closing checking/savings accounts, business checking accounts, and business incorporations Ltd accounts.Administrator for client and internal inquiriesInterpret policies and procedures on banking transactionsVerify and authenticate data entry processes research, Fixed terms deposits, andEnsure high levels of Customer Service SatisfactionBank of the Bahamas LimitedAudit Associate Loan Administrator / 2016 2019Performed administrative and service support for Credit OfficersServed as a Customer Service Liaison for customer-related inquiries and requestMaintained monthly preparation journal posting general ledgers and disbursements of official chequesPerformed daily Audit transactions to ensure compliance with accuracy per Bank Policies and ProceduresPerformed administrative duties, processing customers post-dated cheques, cheques disbursements on loans for managers, and ensured compliance with bank policies on reconciliation and control of all official chequesBank of the Bahamas LimitedAdministrative Assistant, Credit Risk Department / 2013 2016Served as the Liaison for all external and internal customersPerformed administrative duties, coordinated and distributed incoming mail/packages, maintained attendance logs, monitored overdrafts, prepared unit statical reports, and in-control assessments, and maintained control inventory/departmental filesProvided loan administration assistance for the Remedial Management managersPerformed monthly preparations of payments for Legal Fees, Appraisal Fees, and Property Management FeesAdjudicated reports ensuring confidential compliance for the Executive Management and Board of DirectorsMonitored delinquent accounts for legal proceedings, scheduled interviews, and made travel arrangements for all department liaisonsRentokil Initial (Bahamas) LimitedAdministrative Assistant / 2005 2012Maintained and ensured compliance on annual renewal contracts, monthly invoices, statements, price increases, and month-end reportsServed as the Liaison for coordinating overseas purchasesMonitored delinquent accounts, resolved customer complaints, and assisted staff on legislative mattersAssured records management and company files were in compliance and prepared purchase orders for local/international vendors.Front Office Agent Carnival Crystal Palace/ Nassau Marriott Hotel1989 1996Greet all customers and clientsVerified identification at check inManaging multi line switchboardMaintain hotel guest accountsHandling all incoming and outgoing mailProcessing credit card and cash paymentsArranging transportation and taking reservationsHotel Flight Coordinator1996-1998Pre check in guest registration on board flightPre assign hotel guest roomsConfirm all dinner reservations and babysitting servicesProvide hotel complimentary passes and luggage labelsAssist with Bahamas Immigration FormsPresent a professional and positive image of Carnival Crystal PalaceDestinations Nashville Tennessee, New Orleans, Pittsburg New Jersey and GeorgiaCredit Manager1998-2002Monthly preparation of invoices, statements, and vendor accounts reconciliation. Credit Control Management.Review and Audit Front Office and Food & Beverage Charges on all guest accountsManages delinquent portfolios by contacting clients, initiating and responding to correspondence,collect and processing payments and interviewing clients and conducting research and investigationsEDUCATION/TRAINING/CERTIFICATIONS:Government High School / June 1986 / DiplomaCollege of Bahamas Credit & Collections Procedures / CertificationToyas Educational Institute: Microsoft Word, Excel, and TypewritingCertifications: Sun System, ACCPAC, Sage Accounting System, AS/400 (Champlain Software), Hargas New Gen 12and Fidelity System, Guest Plus Point Sales System, and Kyocera Copier/Printer.General Certificate of EducationBahamas Junior Certificate: Health/General Science, Religion, and Home EconomicsALM CertificateREFERENCES: Available Upon Request |