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Click here or scroll down to respond to this candidateApril 2021 to CurrentAugust Street Address toApril Street Address
January Street Address toJune Street Address
September Street Address toMay 2020April 2012 toSummaryDedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. SkillsCreative Problem SolvingCustomer Data ConfidentialityMultitasking and PrioritizationUpbeat and Positive PersonalityEfficient and Detail-OrientedCourteous with Strong Service MindsetInbound Customer ServiceExperienceMaximus Services LLCTampa, FLCustomer Service Agent/CSR1Delivered fast, friendly and knowledgeable service for routine questions and service complaints.Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.Maintained strong call control and quickly worked through scripts to address problems.Amazon Ful-Fillment CenterRuskin, FLProduction WorkerMoved items between machines, conveyors and transport equipment to meet production needs.Weighed and loaded orders according to project specifications. Operated trucks, forklifts and lifts following safety protocols to minimize accidents. Worked at fast and steady pace to meet production goals. Colonial Beach School SystemsColonial Beach, VASchool Nurse (Sub)Provided direct health care services to students involving triage, evaluation, and first aid care for illness and injury.Contacted parents or medical facilities when student condition warranted. Administered and supervised administration of prescription medication to students. Greeted and logged in students arriving at office. Colonial Beach Public SchoolColonial Beach, VABus Driver.Obeyed DOT rules and regulations and local laws to maximize safety. Used navigation equipment and two-way radio while remaining focused on safety. Performed pre-trip inspection and mechanical checks before scheduled run. Community Care ClinicCarolyn HowardTemple Terrace, FL 33637PHONE NUMBER AVAILABLEEMAIL AVAILABLESeptember 2015June 2004 toDecember 2012September 2010King George, VACertified Clinical Medical AssistantScheduled appointments for patients via phone and in person. Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.Recorded vital signs and medical history for several patients. King George Parks And RecreationKing George, VAReceptionist AssistantHandled diverse needs for clients in-person, by phone or through email. Greeted customers, delivery persons and official representatives. Coordinated appointment calendar and balanced schedules to promote optimal productivity.Operated multi-line telephone system to handle high volume of daily calls to 5 office. Education and TrainingCareer Training SolutionFredericksburg, VAMedical AssistingCertificateKing George High SchoolKing George, VAHigh School DiplomaStrayer CollegeFredericksburg, VAComputer And Information Sciences Some College (No Degree) CertificationsCertified Clinical Medical Assistant (CCMA): Certification #0322-1864 Additional InformationVolunteer at the Moss Clinic |
