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Click here or scroll down to respond to this candidateCandidate's Name
CAREER SUMMARYLifelong technologist and technology related leader, with extensive experience identifying relationships between technology and the needs of users and the business, as well as implementation and management of these technologies. Honorably discharged US Navy Veteran and recipient of the Joint Service Achievement Medal for exemplary performance leading teams in response to, and resolution of, issues with military data networks on 9/11/2001.TECHNICAL SKILLSSoftwareXP, Vista, Windows 7, Windows 10, Windows 11, MS Office 2003, 2007 & 2010,2013, 2016, Office 365, MS Project, Visio, Visual Studio 2010 & 2012, Norton Ghost, Exchange, SAP, Oracle, and Microsoft Azure, Malwarebytes, .Intermediate LanguagesHTML and PowersShellDatabaseMS Access, SQL Server 2005HardwareDell, HP, Lenovo, servers, desktops, laptops, NAS, and printers.ToolsActive Directory, Group Policy, Exchange, LabTech, Citrix XenAPP, Remedy Request System, Remote Desktop, WinVNC, Cisco WAN manager, Dell KACE, and Fortinet.PlatformsWindows Server 2003, 2008R2, Server 2012, Server 2016, Exchange Server 2003, and 2010, MS Azure.NetworkingTCP/IP, VPN, DNS, DHCP, Firewalls, IP Addressing, CiscoSwitches, and Routers (3600, 3700, 5505, and 7500 series), and Unify / Ubiquiti.EDUCATIONUniversity of PhoenixBSCS Networking and SecuritiesCERTIFICATIONS2014 2018CCNAPMPPROFESSIONAL EXPERIENCEPrep Networks 07/2022 07/2023Lead Systems Engineer IV (Solution Architect & Escalation Engineer) & Project ManagerPrep Networks is a regional Managed Services Provider serving numerous clients across industries.Consulting engineering and architect servicing multiple clients across multiple industries. Engaged in the full Project Management lifecycle for technology implementation projects from pre-sales through delivery.Work with client stakeholders to review needs, develop requirements, and define project scopeWork with Account Executives to craft proposals for delivery of infrastructure technology solutionsWork with blended implementation teams throughout the delivery lifecycle and to operational turnoverHeld Quarterly Business Reviews with CEO, President, and owners of various organizations regarding various service contracts including:Dark web monitoringNetwork health i.e. system/server patch statusEnd point protection management.Hardware health and sufficiencySupport queue metricsForward looking client needs (future projects).Managed 30+ Exchange Online domainsManaged 10 on premise Exchange ServersManaged 30+ Azure domain controllers30+ domain controllers, file servers, and app serversConfigured, deployed, and managed Veeam, COVE, StorageCraft, and Unitrends backup solutions.Webtitan and CISCO Umbrella management and deploymentSentinel One enterprise and eSET antivirus management and deployment.Managed Unifi and CISCO Meraki WiFi and network envirmonments.Managed all aspects of Microsoft Office 365 including Intune and MS Teams Voice.Managed Systems Team which consisted of 3 team members whose primary responsibility was cloud based app management.Managed 5 Systems Engineers during all scheduled project work and client installations to ensure all goal dates met on time.CMIT Solutions 11/2020 7/2022Systems Engineer III (Solution Architect and Escalation Engineer)CMIT is a regional Managed Services Provider serving numerous clients across industries.Consulting engineer and architect servicing multiple clients across multiple industries. Engaged in the full lifecycle for technology implementation projects from pre-sales through delivery.Work with client stakeholders to review needs, develop requirements, and define project scopeWork with Account Executives to craft proposals for delivery of infrastructure technology solutionsWork with blended implementation teams throughout the delivery lifecycle and to operational turnoverHeld Quarterly Business Reviews with CEO, President, and owners of various organizations regarding various service contracts including:Dark web monitoring statusNetwork health i.e. system/server patch statusEnd point protection solution statusHardware health and sufficiencySupport queue metricsForward looking client needs (future projects) Responsible for top tier escalation support for:240 Exchange Online domains10 on premise Exchange Servers30 Azure domain controllers220 domain controllers, file servers, and app serversVeeam backups o StorageCraft backupsWebroot and Webroot DNSSentinel One enterprise antivirusMajor Projects include:Performed 10 mail migrations from on prem exchange to exchange onlineConfigured and installed Unifi and Cisco AP'sConfigured and installed HP Aruba, Ubiquiti, and Cisco switchesSetup and managed Microsoft Teams VoiceSetup and managed Jive VOIP systemOther activities:Managed/Administrator of Office 365Performed PCI compliance checksPerformed HIPPA compliance checksTrainer for BarracudaPerformed application and administration training with the Service Desk for Exchange Online, SharePoint, Azure AD, and Microsoft VoiceSME for Microsoft VoiceMDTC 7/2018 7/2020Systems Administrator III (Solutions Architect and Engineer)Managed Services Provider servicing numerous regional clients. Core activities include the implementation and management of:Multiple virtual server environments hosted on VMWare and XenApp. o Managed Veeam onsite and offsite backupsManaged MTCs metropolitan hotspots via Unify Controllers and Unify G2 Cloud Keys. o Performed onsite network installations and troubleshooting for 60 offsite businessesResponsible for the setup of network video recorders, camera configurations, installation, and troubleshooting of Alibi camera for offsite customers and businessesRemote troubleshooting of managed services clientsResponsible for patching of all of the virtual and physical servers in the server environment, remote Wi-Fi management for all hotspot and business customers, and for the configuration and setup of Voyant IP phone systemsApex Systems / CEFCU 1/2018 7/2018Systems Administrator / Project ManagerContracted to CEFCU to design, develop, and implement a solution for proactive management of system resource consumption to allow automated management of storage consumption and reporting to prevent outages based on lack of available technology resources.Worked with Web Engineering team to create a custom script to automate the archival and deletion of stale data from the file share serverCreated custom reports in the Varonis software to capture stale dataCreated custom format of exported Varonis data spreadsheetCreated work instructions, procedures, and process flow for file share cleanupR&S Northeast, LLC 1/2014 11/2018Systems Administrator (IT Manager)Managed a team of IT professionals including helpdesk team of 5 agents and provided IT engineering and implementation services for infrastructure technologies.Performed network cable installations for 5 corporate sites totaling in over 500 cable runsSetup and managed Exchange 2013, Domain Controllers, Azure AD, Exchange Online, DNS Servers, DHCP Servers, and Application, and File servers running Windows Server 2016 platformConfigured and installed CISCO ASA 5505 routersConfigured and installed multiple CISCO SG300-52 Managed L2 switchesConfigured, installed, and managed a Barracuda 310 Web FilterPerformed daily server checks for errors and server healthSetup, configured, and managed multiple virtual servers via VMware ESXi 5.5.0 and DebianConfigured and managed Active Directory, Group Policies, Replication, and Network Shares for 400 usersManaged the Vertical Wave IP phone systemManaged the Network Operations CenterManaged Helpdesk team consisting of 5 membersISTT 2/2013 1/2014Systems Engineer / Network AdministratorResolved end user issues remotely via Labtech RMM trouble tickets systemCreated multiple custom corporate images for client OS deploymentConfigured Labtech remedy appliance to install patches, program updates, software validation, drive checking,and error logs via custom scripting automationConfigured level II and III network devices including firewalls and managed switchesConfigured server running Windows Server 2003, Server 2008 R2, and Server 2012Created and maintained all Active Directory accountsCreated and maintained all Organization Units for users within Active DirectoryCreated and maintained all Exchange accounts including group and individual mailboxesPerformed break fix solutions on servers, laptops, and workstationsPerformed full network installations including running cable, server deployment, and workstation deploymentSupported 250 client businesses and 2,000 customers through phone, onsite, and remote servicesConfigured server backup for clients. Backups included Full, Delta, and IncrementalSetup virtual servers through Microsoft Hyper-VSupported all Windows based OS including XP, Windows 7, Window8, Server 2003, Server 2008R2, and Server 2012General Council on Finance & Administration 9/2012 12/2012Helpdesk III / Network AdministratorResolved end user issues via Dell Kace trouble tickets systemCreated multiple custom cooperate images for deploymentConfigured Kace appliance for patches, program updates, and OS installs via scriptingCabled entire network switches and patch panelsReplaced and configured 3 host servers running Windows server 2008R2Worked with remote users via Bomgar appliance to assist with all offsite issuesCreated and maintained all Active Directory accountsCreated and maintained all Exchange accounts including group and individual mailboxesIn charge of purchasing all IT equipment for the organizationSupported 80 person staff and executivesPerformed break fix functions for all servers, workstations, and laptopsViacom MTV/CMT 3/2012 9/2012Systems Administrator IISupported 135 user staffCreated departmental corporate imagesDeployed images to laptops, desktops, and serversInstalled job specific applications and programsSetup remote VPN connectivity via RSAIssued new equipment to usersSetup Blackberry and iPhone devices with Exchange connectivityInstalled/Setup/Troubleshot network printersGranted access to virtual Exchange mailboxesCreated and maintained all Active Directory accountsTroubleshot all Windows 7 and MS Office errorsPerformed network patching on servers and switchesManaged Helpdesk team of 4 membersREFERENCESAVAILABLE UPON REQUEST |
