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CA : 12241 Laurianne Lane Garden Grove, CA 92841EMAIL : EMAIL AVAILABLE Cell. PHONE NUMBER AVAILABLEEXPERIENCESamsung SDSA Coppell, TXLoad Planner / Contract Position June 2022 July 2023Efficiently managed a substantial volume of both internal and external emails on a daily basis.Engaged in effective communication with customers and carriers to establish delivery schedules and ensure smooth logistics operations.Oversaw the tracking of shipments, ensuring timely and accurate delivery of goods.Prepared weekly KPI(Kep Performance Indicator) reports, providing valuable insights and performance metrics for the teams assessment and improvement.PB Industries, INC Grape Vine, TXDispatcher Support / CSR Nov 2020 May 2021Efficiently managed a significant volume of external emails daily, responding promptly and professionally.Handled various customer service tasks, including addressing customer issues, resolving problems, and providing exceptional care and support.Updated the load tech system daily, ensuring accurate and up-to-date tracking and tracing of shipments.Organized office work, which involved collecting essential documents from drivers and ensuring smooth administrative operations.Golden USA Trading, Inc SANTA FE SPRINGS, CAKorean Market Sales Consultant Jan 2020 Aug 2020Responsible for managing American grocery items, including purchasing and sales management, catering to various Korean grocery supermarketsIn charge of generating and handling invoices and paperwork, utilizing software such as Excel, Power Point, MS-Word, and Quick Book.Accountable for monitoring and managing item inventories, ensuring sufficient stock levels and smooth inventory operations.SNS Journalist Association / TV MANIA PRODUCTION SEOUL, KOREAAssociated Online News Reporter / General Marketing Manager Aug 2005 Dec 2019(Social Media/ E-Commerce Marketing)Responsible for coordinating with numerous vendors for the Korean American Harvest Festival in NY and the Orange County Arirang Festival in CA.In charge of advertising and PR marketing sales for the festivals, ensuring effective promotion and outreach to target audiencesDirected the production and dissemination of video promotion ads through various social media platforms to maximize event visibilityResponsible for news gathering and reporting related to the festivals through Korean portals, keeping the community informed and engagedEDUCATIONSUNGKYUNKWAN University(PhD - Completion) Seoul, KoreACurrently working on dissertation process Aug 2007 Feb 2011Broadcacasting and JournalismSogang University(MA) Seoul, KoreaAdvertising Studies Aug 2004 Feb 2007University of Missouri-Columbia(BA) Columbia, MOInterdisplinary Studies(Mass Communication and Economics combined major) Aug 1996 Dec 1999University of Missouri-Columbia Columbia, MOThe Intensive English Program Jan 1996 May 1996Los Angeles Community College Los Angeles, CAEnglish Secondary Studies and General Studies Jan 1993 Dec 1995Specialized Skills & InterestsOffice Programs : MS Word, MS Power Point, Excel, Quick Book, Outlook, Gmail, Pivot Table, WMS, etc.Other Skills : Marketing Research, Sales Promotion, writing news articles, English-Korean translation, Youtube promotional video production, Zoom Video Recording and Presentation, etc, |