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Chicago, IL Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEBold ProfilePROFESSIONALSUMMARY. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.SKILLS Professional RelationshipsCritical Decision-MakingFleet OperationsDispatch of DriversTrucking DispatchingDispatcher MonitoringCustomer Service StandardsTeam CollaborationDriver CommunicationsEscalation of IssuesLogistical OperationsPaperwork and DocumentationWORK HISTORY DISPATCHER 07/2010 to 07/2022R&L Carriers Chicago, ILDirected dispatching, routing, and tracking of 28 fleet vehicles. Maintained updated and detailed records of calls in physical and electronic database.Closely monitored dispatch board to triage and prioritize over 100 daily calls.Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations. Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.DOCKWORKER 07/2010 to 07/2022R&L Carriers Chicago, ILFollowed verbal and written instructions to properly move and ship products.Prevented load shifting or damage by using bracing and strapping techniques.Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.Verified quantity and description of materials received by checking merchandise against packing list.Examined shipment contents and compared with records such as manifests, invoices or orders to verify accuracy.Used fork lifts, hand truck, and pallet jacks to move materials on dock. Participated in training and safety drills to prepare for emergency situations occurring on dock.Operated computer systems and internal software to track and record cargo movements.Operated equipment while observing standard safety procedures. EDUCATION No Degree CCNA 03/2023National Able, Chicago, ILHonor Roll 96.2