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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYCustomer Service Manager, with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Also a manager who effectively motivates associates through continual guidance, direction, development, teaching and coaching,HIGHLIGHTSConflict resolution techniques Microsoft Office Software proficiencyTeam Management Exceptional organization skillsMeticulous attention to detail Citizen engagementSkilled multi-tasker Policies and procedures developmentTraining and development Public SpeakingACCOMPLISHMENTSCustomer InterfaceGreeting customers upon entrance and handle all cash and credit transactionsAssist customers over the phone and on-lineResolve customer conflictsDeveloped Information Sheets for the customersScheduled appointments with customers and other agencies to maintain proper communication for all parties involvedDatabase MaintenanceAssisted in the managing of the company database and verified, edited and modified members informationDiagnosed hardware and software failures and resolved technical issuesChecked figures, postings, and documents for correct entry, mathematical accuracy and proper codingCreated Micro Documents to inter-grade with the computer programsWORK EXPERIENCE1/15/2015 8/5/2019Town of Parachute, Parachute Municipal CourtCourt AdministratorCompleted all aspects of operating a municipal court. Created, organized and maintain confidential files, daily case notes and electronic databases. Conducted interviews and court processing for minors referred to the juvenile court as well as adult court. Referred offenders to appropriate community agencies to complete services in compliance with court orders. Answer phone calls, scheduling hearings, taking payments and applying to appropriate case files, running daily reports.02/01/2000 6/10/2013City of Rifle, Rifle Municipal CourtCourt AdministratorCompleted all aspects of operating a municipal court. Created, organized and maintain confidential files, daily case notes and electronic databases. Conducted interviews and court processing for minors referred to the juvenile court as well as adult court. Referred offenders to appropriate community agencies to complete services in compliance with court orders. Answer phone calls, scheduling hearings, taking payments and applying to appropriate case files, running daily reports. Complete statistical analysis by developing, updating, and maintaining statistical and related records and reports. Organized office schedules and maintained relationships with necessary agency contacts. Creating and maintaining a budget08/01/1988 08/03/2003Colorado Mountain CollegeComputer InstructorDeveloped and implemented interesting and interactive learning mediums to increase student understanding of course materials. Display courtesy and strong interpersonal skills with all students. Taught Introduction to Computers to college students.06/01/1989 01/01/2000Grand River Hospital DistrictAdministrative Assistance and Computer InstructorDrafted meeting agendas, supplied advance materials and executed follow-up for meeting and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Train staff members on the use of the computers and the software that the hospital used.EDUCATIONCommunity College of AuroraCriminal Justice Court Services05/06/2005Colorado Mountain CollegeAssociates of Applied Science, Secretarial Science12/22/1989Colorado Mountain CollegeAssociates of Applied Science, Computerized Accounting12/22/1986Roscommon High SchoolDiploma5/25/1976 |
