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Click here or scroll down to respond to this candidateCandidate's Name
Street Address York Center Dr. # 138Charlotte, NC Street Address : PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLETechnology AnalystOver Street Address years as a technology analyst in mainframe, desktop and web environments. Contributed to banking, telecommunication, government, retail, transportation and healthcare industries in various IT and analysis capacitiesSkills:User Acceptance Testing, Quality Control, Quality Assurance, Validation, Product Support, Analysis, Requirements Documentation, Observation, Internal and External Customers, Data Analysis, Disaster Recovery, Compliance, System Implementation, Supervisory, Training, Re-engineering, Assessment, Familiar with Agile Framework, Regulatory Compliance, NetworkInterpersonal Skills:Communication, Cross-Functional Teams Interaction, Flexibility, Problem Identification, Problem Solving, Flexible, Quick Learner, Problem Resolution, Detail Oriented.Tools:Linux/UNIX, PC, Excel, PowerPoint, Visio, MS Word 365, Outlook, SharePoint, Jira,Databases: MS Access, Oracle database, Database Management System (DB2 & DB2 utilities, Banner Scheduling SystemWeb: Citrix Virtual Apps and Desktop, DHCP network server, Domain Name Server, TCP/IP,Mainframe: Commands: CA-7, JES2, CA11, VSAM, IDCAMS, CICS Commands, IT tickets and Batch Scheduling Tools, Print Queues, Tape Archiving, IPLEDUCATIONPalisade Pa UniversityCertification Act 126 Child Abuse 2022Walden UniversityPh.D. Candidate (ABD) Health Administration PresentStrayer UniversityM.S. Communication Technology 2009B.S. Information Technology 2003PROFESSIONAL EXPERIENCEFedEx Charlotte, NC 11/12- PresentTeam Lead/Shipping Associate (while working on Ph.D.)Set up Pallets, wrapped, and scan in the driver. Safely lift and move packages up to 65 lbs.O/I bound: Load/unload containers and company vehicles in a safe and efficient manner.Used scanners to log, sort, and track packages according to service type and destination, in compliance with established procedures, worked in rejects.Manually sort packages to appropriate slide, line, belt or truck for final distribution.Board Of election- Charlotte, NCCSI: Florida/Epic Novant Health, Charlotte, NC 02/1105/21Go-Live Hardware Technical Analyst (Contractor)Supported EPIC hospital system Go-live projectConducted a detailed assessment of customer issues/inquiries to report, track, and resolve issueEnsure to monitor performance characteristics of hardware and software associated with documentation, modifying, or installing shared and tracking database. (Microsoft Excel)Provided support for clinical applications, and tested EPIC/Citrix Applications by executing scripts.Served as liaison between customer and IT Application development staffConsulted with customers to identify application performance issues and to establish baselinesConducted training for healthcare workers on ClinDoc and ADTMonitored Citrix Virtual Apps and DesktopsFacilitated daily update meetingsAmerican Costal Merchandising, Charlotte, NC 08/17-08/17Merchandiser Project Analyst (Contractor)Read bar codes planogram and reset merchandise as neededMaintained planograms.Ensured point of purchase materials, merchandising, stocking, and building displays.Maintained store standards, including rotation of products.Pomeroy/Street Smart, Worcester, MA 11/11-01/12Storage Technician (Contractor)Created Data Centers data storage Library proceduresProduced and maintained all documentation per client requirementsPerformed customer service. for IBM 3380 Disk Drives documenting, preparing, and scanning tasks.Maintained and ensured tape inventory integrity of Library tape inventory reconciliation.Interact with and utilize all tape library software and media tracking products.Performed tape assignment: adding, releasing, removing, deleting, scratching, replacing, initializing, marking, confirming, notifying, expiring, and extending.Maintained appropriate scratch pools and print scratch lists as needed.AT & T Charlotte, NC 02/0901/10Deskside Support Representative (Contractor)Worked closely with cross functional teams to secure network inventoryProvided input into database(s) for problem and inventory control.Performed testing, analysis, and restoration of failed production services to customers and users.Worked in Network Operating Center on Microsoft products, Linux and UNIX operating environments and storage networks.Mecklenburg County Govt. Charlotte, NC 08/04-02/09IT Support Mainframe Op (Contractor)Performed customer service status calls notifications and escalations.Maintained client communication through regular status reports relative to service upgrades, maintenance, and disruptions.Followed and maintained established standard operating procedures relative to system alerts and routine tasks with consistent accuracy to assist in the restoration of service in the Network Operations Center (NOC)Processed scheduling of CICS regions and batch processing, using CA7/CA11.Ensured daily/weekly/monthly PARMS are set in MVS/TSO, edited jobs in JCL/run jobs/reset. Processed production batches jobs network consisting, MVS, TSO Jes2, JCL print reports, MS Exchange 2010/2012Prepared LAN tapes for picked up.Created Magic tickets (problem tickets) and assigned them to team members.Prepared City of Charlotte Data Center charges Mainframe High-speed printer, document sorter and mail inserter.Tested circuits and serversAssisted vendors at regional\remote sites to interpret console messages and perform required actionsAssisted with network and bypass/recovery/backup procedures as required.Performed data analysisUtilized Banner System for batch schedulingEnsured regulatory compliance to established government processes and proceduresNextel, Charlotte, NC 03/04-05/04Communication Engineer Coordinator (TEKsystems, Contractor)Created work orders working with local Nextel logistic center/customize queries and eHelp ticket request for service/customer service.Ensured project set up in cell trackProgrammed appropriate account coding equipmentUtilized In-Building Administration and Logistic (IBal), Nextel site management (SMS), SREGCity of Charlotte, Charlotte, NC 08/99-10/03Information Service Technology AnalystParticipated in system construction, analysis, testing, and implementation.Coordinated with the Mecklenburg County mainframe operations, batch scheduling, staff on the utility bill and file transfer and printing.Developed PowerPoint presentations and Word documents upgrading and describing changes and enhancements to systems and the jobs name.Managed billing calendar in Customer Information System by changing parameters.Created, monitor reports and verify accuracy of related analysis.Prepared and analyzed calculations to billing process, including manual and Third-Party Billing process.Participated in bringing down/up the system (IPL)Perform tape assignment. to include adding, releasing, removing, deleting, scratching, replacing, initializing, marking, confirming, notifying, expiring, and extending.Maintained appropriate scratch pools and print scratch lists as needed.Monitored ongoing operations and IT service infrastructure performance with applications set to anticipate IT service problems (Tivoli, SevOne, CA-APM, NOC)Directed implementation, re-engineering, and maintenance of data center hardware by interfacing with vendors for required preventative maintenance, engineering changes and problem resolution.Conducted test to ensured equipment correct functionalityProvided operational trainingCreated procedures for changes.Maintained detailed knowledge of batch production workload, including systems interrelationships and dependencies among job streamsProvide immediate guidance and conducted problem determination and resolutionProvided on call servicePrepared and conducted daily turnover meetingCommunicated relevant changes to the schedule, equipment problems, personnel issues, new procedures or pertinent informationBanner Scheduling System |
