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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEI am seeking an opportunity that will allow me to utilize the skills I have acquired various industries fulfilling roles in customer service, client acquisition and retention, staff training retention and development, as well as managerial and educational positions. to benefit both myself and my next employer through enabling the growth of the business and the personal growth of the staff around me.EXPERIENCEPRIVATE TEACHER/TUTOR 2014-20Assisting in at home learning for upper elementary and middle school students prior to and during the COVID pandemic. Responsibilities included coordinating lesson plans with at school educators and supplementing with additional educational materials, assisting in the educational growth and development of the students in my care. I also worked as a substitute teacher for the North Middlesex Regional School District.MANAGER, LIDS 2019Provide Top-tier customer service while maintaining sales and loss prevention goals. Interviewing and identifying suitable candidates for employment, employee training, maintaining payroll budget and meeting corporate mandated sales goals.SERVER/BARTENDER, RED ROBIN GOURMET BURGERS 2013-15Ensuring customer satisfaction by providing top notch customer service in a timely and professional manner by anticipating their needs and reading the guest throughout their dining experience. Having a full working knowledge of the food and drink menu and maintaining inventory through physical counts as well as proper distribution of our products.ASSISTANT GENERAL MANAGER, JOES AMERICAN BAR AND GRILLE 2007-09Scheduling, interviewing, and training of potential employee candidates and new hires, maintaining inventory and ordering of restaurant supplies, maintaining payroll within established quotas while assembling a staff capable of ensuring a top-notch customer experience for every guest that entered the building by going above and beyond expectations.MANAGER, LOWELL/BOSTON BEER WORKS 2005-07Managing a staff of 75+ in a high-volume restaurant that did in-excess of $15M in annual sales, while keeping food and beverage costs within margin. Opened the new (at the time) Lowell location before being transferred to the Canal Street location by the Boston Garden. Coordinated private functions and catering for events in attendance from 20-150 people in our private dining facilities, or for off-site events. Interviewing and assembling a staff that was able to work together in an efficient, cooperative, and friendly manner.EDUCATIONAUG 03 MAY 05ATTENDED Middlesex Community CollegeI finished with a GPA of 3.9 and attended classes at the Lowell Campus. Deans List four consecutive semesters.SKILLSTwo plus decades of experience in the service industry allows me to anticipate and provide for the needs of our staff, guests, and maintenance throughout our facilityTrained in Conflict Resolution throughout High School as a Peer Mediator and then a member of the United States Military Police CorpCreative thinker, allowing me to think outside of the box to solve problems as they ariseSemi-fluent in SpanishHave experience at all positions in a restaurant setting which would allow me to be an asset as needed, be where it may, whenever the need arises.ACHIEVEMENTSIn my spare time I enjoy reading, writing, drawing and hiking. I do volunteer work serving meals to local veterans once a month. I enjoy spending time in nature, especially at the ocean or in the woods of the Quabbin. I also enjoy visiting with veterans as I have personally spent time recuperating from surgery in a Veterans Home, and I have seen the joy that those interactions can bring to them. |
