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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Dry Well CTColumbia, MD. Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLE-BPHONE NUMBER AVAILABLE-CEmployment06-09-2011/PresentI am an independent contractor working from home, since 2011 providing virtual assistants such as customer service, sales (durable medical equipment), inbound/outbound calls, technical support, data processing, and cold calling with over eighteen years in the travel industry.Proficiency: Sabre and Apollo computer systemsI average over 700 DR/CCG calls a month, (P/T). My schedule adherence is at 100%. My main responsibility is to answer back-to-back calls and customer service inquiries during my shift and assist customers and resolve issues on each call. Collect and enter clinical and demographic information into the client's patient portal; I genuinely love connecting and assisting others. People can hear the smile over the phone.Answering all calls promptly and efficiently. My goal is to provide outstanding customer service. Im engaging and upbeat while staying informed on new policies and procedures and providing support to customers that result in a positive brand experience. I have excellent verbal and written communication skills with a high level of accuracy, I am dedicated, dependable, and detail-oriented. I have a noise-free home office with high-speed cable Internet (wired/ethernet connection), a Download speed: 103Mbps, and an Upload speed of 390 Mbps/ Dedicated business landline (no frills) with unlimited local and long-distance service. My computer system/is an HP Intel Core i7 processor with 16GB Memory- 1TB SSD /27 Dual Monitors /Windows 11 /. My office has a fax, copier, and scanner, my Plantronics telephone, and an attached noise-canceling microphone. I also have a Plantronics USB headset for my CPU. Current up-to-date anti-virus package / Java/ Adobe. I am proficient with remote-worker communication tools Slack, Zendesk, Salesforce, Teams, Zoom, and Google Docs. My cell phone device is an iPhone14 Pro Max with Duo/Okta Authentication and Mobile Pass for added company security.10-08/05-09 JM Gaske Inc. Ellicott City, MDData Entry/Customer Service RepresentativeHandled inbound phone calls, and maintain day-to-day records in accounts receivable. Input data into Excel spreadsheets updated the database and assembled the corporate filing system.10-05/11-07 Pointnet, LLC Laurel, MDHuman Resource Administrative AssistantResponsible for a variety of administrative functions such as company compensation, employee relations, training and developmental programs, personal practices, policies, and procedures.inclusive tour packages. Resolved accounts payable issues, payroll, answering/directing telephone calls, assisting clients, filing, faxing, and maintaining the front office.11-04/09-05 Waystation Inc. Columbia, MDHuman Resource Administrative AssistantCustomer service support including answering phones, and maintaining personal data files in Access, excel, word, and service authorizations. My duties also included arranging training classes, staff meetings (taking minutes) processing background checks (Kroll), placing employment ads, screening applicants, conducting phone interviews, and assisting in processing the biweekly payroll/orientating new and current employees regarding all available company benefits.12-01/10-03 NeighborCare, Annapolis Junction, MDMedical Billing Documentation Compliance Representative/ Med BProcessed Physicians orders and certificates of medical necessity/Durable medical equipment/ Reviewed all completed orders to ensure that the appropriate information has been obtained to allow reimbursement. Verified insurance information such as Medicaid, and Medicare and document all account activity according to schedule/ Addressed billing problems as they occurred while maintaining complete confidentiality.06-99/10-01 General Physics Corporation, Columbia, MDBusiness Travel ConsultantHandled inbound calls from clients for the airline, car rental, and hotel reservations for the executive sales staff, marketing, and engineering departments/ Other duties included completing the weekly ARC sales report in Excel along with computer-generated voids, debit memos, and refunds.CRS System: Apollo08-97/06-99 World Travel Partners, Washington, DCSociety of Plastic on-site Business Travel ManagerResponsibilities included booking air flights, car rentals, and hotel reservations thru the Sabre computer system. Provided back-office accounting for the branch office/ Maintained PNR standards and quality control for my STP location/ Maintained the daily operation of all office equipment including the ticket and invoice printer/ furnished boarding passes, passports, visas, and any necessary documents for international travel/ prepared all-inclusive tour and cruise packages for the VIP executives/ Arranged meeting accommodations for travelers.CRS System: SabreEDUCATIONHoward Community College/Optician Studies Certification CompletedAirlines Reservations/Certification CompletedTravel Insurance Certification CompletedUnion City College/Business ManagementRahway High School/ GraduatedLeadership and Supervisory Skills for WomenAppreciating Differences in the Workplace SeminarExceptional Customer Service SeminarPerformance ManagementNSA Security ClearanceOIG/Medicare B Training 2002OIG/Medicare B Training 2003Medicare Model of Care 2023Corporate Compliance 2004Funding Services 2004Medical Records/Gen Doc Standards 2004Code of Ethics 2004HIPAA Security Compliance 2004,2021,2022,2023Crisis Prevention and Management 2004Clients Rights/Staff Client Relationship 2005Computer Security Compliance Training 2017,2021Business ReferencesSylvia Bush Independent Contractor EMAIL AVAILABLE PHONE NUMBER AVAILABLEDarlene Hunt Business Travel Consultant EMAIL AVAILABLE -PHONE NUMBER AVAILABLEJoanne Ekcart Business Travel Consultant EMAIL AVAILABLE PHONE NUMBER AVAILABLE/pre> |
