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PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYBusiness professional with several years of experience building brand and customer loyalty. Excellent communication skills with office and business analysis expertise. Accountable leader withstrong organizational and problem solving abilities; able to produce positive results in fast paced, demanding environments.EXPERIENCECITY OF FAYETTEVILLE FAYETTEVILLE, GA ACCOUNTS PAYABLE CLERK April 2018  May 2023Processing invoices and payment requests utilizing PO matching via the accounts payable software according to department policies and deadlines.Verifying invoices and payment requests.Reviewing and resolving open vendor invoices via account aging statements.Resolve invoice holds and discrepancies to ensure timely payment.Assist with month-end and year-end processes.Support the accounting team with various projects and tasks as needed.CITY OF FAYETTEVILLECUSTOMER SERVICE REPRESENTATIVEPost and enter payments, consult and assist customers on accounts, collections, and service procedures.Answer phones and route calls.Sort incoming mailComplete new service agreementsAccount for end of day cash, checks, and credit card transactions.DAZZLES ROLLER RINK FAYETTEVILLE, GAFront Office Assistant April 2007  June 2018Direct and coordinate all front office activities and services while maintaining confidential business information and personnel files.Direct team of 10 employees and contractors ensuring quality assurance standards are met and/or exceeded.Create and maintain monthly performance analysis to measure productivity against costs and contract specifications with business partners and vendors.Schedule and conduct telephone screens and in-person interviews for prospective employees.Gather and maintain applicant information, references, and background checks.Operated computer cash register processing cash, check, and credit card transactions.Processed daily register intake and sales records.Maintain daily inventory logs; process food and drink supplies, and stock orders.DOCUMENT CONVERSION SOLUTIONS ATLANTA, GAScanning Clerk September 2002  January 2007Produced digital copies of documents for retention purposes.Organized scanned documents on various local, network, and cloud storage devices.Manage hard copy and digital files, archiving over-sized documents.Ensured digital documents were distributed to the proper department or employee.Assisted personnel with gaining access to necessary digital documents.BANK of AMERICA ATLANTA, GALock-Box Processing Clerk January 2000  June 2002Handled confidential company and customer information, navigating multiple computer systems and applications while utilizing search tools to located information.Prepared batches of work for scanning by extracting checks and remittances from envelopes.Verified negotiability of checks (payee, signature line) and customer specific instructions for processing.Prepared multiple batches of checks daily for deposit.Operated imaging and extracting equipment (iTRAN, OPEX 3690, OPEX 50).Input data into computer system following standard procedures and customer specific processing instructions.Ensured all bank guidelines, operations, internal audit, and security measures were followed.EDUCATIONNational Healthcare Association  Atlanta, GA Everest Institute  Atlanta, GACertification  Medical Administrative Assistant Certification  Medical Billing &CodingAmerican Intercontinental University  Atlanta, GA Penn Foster Career School  Scranton, PAAssociate of Arts Degree  Business Administration Diploma  Pharmacy Technician