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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Carrollton, GA Street Address
SummaryDiligent Team Lead with great teamwork abilities and focus on safe production. History assembling high rate of products per hour in fast-paced environment by applying strong multi-tasking, organizational and teamwork abilities to meet challenging demands. Good technical and mechanical knowledge developed over 8 years of related experience. Hotel Manager with more than 18 years of professional customer service and leadership experience with all facets of the hiring, training, coaching and development processes of employees in the Hotel Industry.SkillsCustomer interface expertiseMulti-line phone operation proficiencyExceptional workflow managementStrong problem-solving aptitude.Committed to maintaining data.IntegrityTalented client relations managerStrong analytical skillsInformation securityKnowledge of web technologies,Protocols and toolsTeam building/leadership.Benefits and Human Resources plus payroll thru ADPAdheres to customer service proceduresExperienceMagna International Carrollton, GATeam Leader05/2015 - CurrentMaintain a clean and safe work environment by regularly inspecting the warehouse and equipmentSchedule and coordinate team members daily tasks, ensuring all orders are filled accurately and in a timely mannerMonitor inventory levels and order new supplies as neededTrain new team members on company policies and proceduresAssist with loading and unloading trucksDiversified Staffing Solutions Deco Star Paint Lab Carrollton, GAdata collector05/2013 - 04/2015Ensure that quality of paint and part to standard for customerEnsuring accuracy and speed standards are achievedLead by Example - Scan VW parts for paint quality - Ensure that paint quality is to standards per customerCompiled company information and related material and distributed it to CompanySecurity Forces Inc American Red Cross Sony DADC Douglasville, GASecurity Officer03/2011 - 04/2013Perform key winds of the facilityMonitor and control access to the facilityMonitor all fire and alarm activityAlert a3nd communicate with Plant engineer and maintenance during emergenciesInform the client of infractions of their rules and regulationsKnowledge of safety and emergency procedures.Holiday Inn Express Carrollton, GAExecutive Housekeeper12/2008 - 03/2011Supervise 15 employees and make schedules, place ordersEnsure all rooms are checked and clean, scheduling daily deep cleaningPlace orders for supplies, and inventory of all supplies monthly.Comfort Suites Kingsland, GAGeneral Manager05/2008 - 12/2008Supervised all aspects of hotel opening and operational, sales, and marketing strategies Assist in the development of new programs which results in an increase level of guest satisfaction and operational excellenceEnsure that front desk staff is kept informed of rate structure, and knowledge of how to implement yield management policies and proceduresTrain front desk staff to successfully perform all front office operations, and revenue management and central reservations proceduresPersonally respond to guest complaint letters, Guest and comment cards in accordance with company standards.Britt Paulk Insurance Carrollton, GACall Agent02/2008 - 05/2008Answered calls with a call center environmentTook incoming calls for customers having trouble using online program OPUSMade calls to customers to ensure that they were not having any problems and answer any questions.Holiday Inn Express & Suites Bremen, GAGeneral Manager05/2005 - 12/2007Supervised all aspects of hotel opening and operational, sales, and marketing strategies Initiated the fastest ramp-up in revenue management for the Region; maximized revenues that generated a lucrative bonus and incentive for the entire team and has a maintained a steady flow to dateMaintain high GSTS scores in the Region; hotel is ranked in the country's top 20Assist in the development of new programs which results in an increase level of guest satisfaction and operational excellenceEnsure that front desk staff is kept informed of rate structure, and knowledge of how to implement yield management policies and proceduresPersonally respond to guest complaint letters, Guest and comment cards in accordance with company standards.Holiday Inn Express & Suites Union City, GAGeneral Manager02/2002 - 03/2005Holiday Inn Express Newnan, GAGuest Service Manager02/2001 - 01/2002Carrollton, GAAssistant General Manager03/1996 - 04/2001Education and TrainingUniversity Of PhoenixBachelor of Science in Information Security10/2013University Of PhoenixAssociate of Arts in Criminal Justice, Criminal Justice06/2010Southwest High School Macon, GaHigh School Diploma06/1984Argosy UniversityMBA in Business AdministrationPending two classes |
