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Title Customer Service Sales Manager
Target Location US-TX-San Antonio
Email Available with paid plan
Phone Available with paid plan
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JSOBJECTIVETalented Leader / District Manager competent in handling district budgeting, sales planning, and recruitment. Stays current on internal policies and applicable regulations to run profitable and compliant operations. Motivational leader with proven skills in people and program management.SKILLS* Retail & Sales Management* Operational improvement* Team development* Territory management* Budget administration* Performance optimization* District expansion* Multi-unit management* Leadership development* Recruiting / Staff training* Strategic planning* Excel, PowerPoint, WordJIMMY SALCEDOSAN ANTONIO, TX 78254 EMAIL AVAILABLEPHONE NUMBER AVAILABLEEXPERIENCEDISRTRICT MANAGER  MOBILINK  JULY 2022  PRESENTOversee multiple locations throughout San AntonioChecked team performance and KPIs to address deficiencies and manage territory.Developing management for the next levelRecruited, hired, and onboarded district staff and implemented initiatives to maintain low turnover rate.Developed managers into successful leaders through training and hands-on support.Monitored operations to check and enforce regulatory and procedural compliance.Built and maintained successful teams, directing, motivating, and disciplining staff.Creating a positive environment for employees.DISTRICT MANAGER  PREMIUM WIRELESS  OCT. 2021  MARCH 2022I oversee 26 retail locations in San Antonio and on the outskirts of San AntonioMaintain business relations with retail management and focus on increasing customer engagement to increase sales production in addition to training employees on correct selling behaviors.Developed managers into successful leaders through training and hands-on support.Recruited, hired and onboarded district staff and implemented initiatives to maintain low turnover rate.Checked team performance and KPIs to address deficiencies and manage territory.DISTRICT MANAGER  CONNECTIVITY SOURCE  T-MOBILE RETAILER  OCT. 2018  AUG 2021Oversees multi stores in the San Antonio/Laredo area.Incredibly involved in store operations and sales on the sales floorCreated a new culture and structure for my stores and managers along with creating a fun environment for the employees to be successful.Within my first 2 full months the district went from ranked 87th in the company to ranked 2nd in the companyTrain and develop employees for the next level and implement correct selling behaviors to increase sales.MULTI UNIT MARKET MANAGER / DISTRICT MANAGER   SPRINT CORPORATE  SEPT 2004  OCT 2018Managed and improved sales production in multiple type of Sprint stores (A-100 Store, A-Store, B-Store, C-Store, AAFES (Military Base Stores - Multi units)Responsibilities -: Provide a great sales and customer service environment for my employees and for the customersManage and trained a large group of employees (Sales Representatives, Technicians and Assistant Managers), responsible for hiring qualified candidates, improving monthly sales and surpassing monthly goals in sales and customer service, daily cash handling, conducting store audits, train employees to improve sales and provide excellent customer service, in charge of store inventory and conducting monthly inventory counts, creating spreadsheets in excel and power pointManaged 18 different store locations as a Market ManagerAchievements - multiple years of Top Market in sales and customer service,SALES MANAGER   IPAC/WORLD CAR  DEC 2000  SEPT 2004Responsibilities: Provide excellent customer service, Exceed monthly sales goals, In charge of the New Hire Training Program,Finance advisor, Assisted new hires in closing sales.Achievements - 6 months awarded Top Sales Advisor in Sales for the year.CORRECTIONAL OFFICER   TEXAS DEPT OF CRIMINAL JUSTICE  MAY 1990  OCT 2000Supervise and manage a large group of inmates, Investigations, Counseling and disciplinary advisor, Gang Intelligence, Field work force.EDUCATIONDIPLOMA  MAY 1987  PEARSALL HIGH SCHOOLCRIMINAL JUSTICE CERTIFICATE  APRIL 1990  LAREDO JR COLLEGE

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