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Memphis, TN l PHONE NUMBER AVAILABLE l EMAIL AVAILABLEEXPERIENCECity of Bartlett: Skilled Office Clerk, August 2005 June 2022 (17 years)Work under general supervision to perform a variety of clerical and administrative duties requiring data processing, internal/customer communications, maintaining important records and assisting in departmental functions as neededWork alongside department directors to perform data entry, tracking, and report buildingCommunicate internally with various levels of staff regarding urgent issues and company-wide information, along with external customers regarding departmental complaints and inquiriesAct as a representative of Bartlett City Government when communicating with residents by maintaining professional composure, remaining knowledgeable of updates and new initiatives, and documenting topics of concern to ensure information is reported to the appropriate personnelNavigate phone tree for incoming calls; operate various office machines including printers/copiers, fax machines, desktop phones, and computer softwareSchedule large and small meetings for staff with complex calendars; handles and/or mails authorized documents or materials as required; collects fees and other required monetary charges related to residential feesShelby County Sheriffs Office: Patrol Secretary, February 1996 November 2004 (8 years)Responsible for answering and directing telephone calls to the department; provides citizen assistance by responding or navigating questions, concerns, and complaintsTranscribe narrative reports for sheriff officers and other appropriate staff members; document important communications and submitting this information to the correct team or departmentPerform word processing, data entry duties, and general clerical duties; prepare and distribute correspondence, memos, and reports for leadershipResearch court and department records for officers; enters and updates cases/arrest information; maintain inventory of department files, records and reports; aides in compiling background information on suspectsEDUCATIONSheffield High SchoolHigh School DiplomaGraduation: Spring 1984REFERENCESTonya AnnearCity of BartlettCode Compliance SecretaryPHONE NUMBER AVAILABLEVickey HeadleyCity of BartlettRecords Supervisor, retiredPHONE NUMBER AVAILABLEJoe WakelyMemphis Light, Gas, & WaterClaims Adjustment OfficerPHONE NUMBER AVAILABLE/pre> |