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SUMMARYTalentedprofessional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team. Highly-motivatedemployee with desire to take on new challenges. Strongworth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.Committed job seeker with a history of meeting company needs withconsistent and organized practices. Skilled inworking under pressure and adapting to new situations and challenges to best enhance the organizational brand.SKILLS Delegating Work
 Team Leadership
Active Listening POS Systems Team Leadership and Processing Payments Supervision
Team Exercises Coaching and MentoringWritten and Verbal Communication Customer Service EXPERIENCECrew TrainerColumbus, GAMcDonald's/ May 2022 to CurrentProgram Monitoring and Tracking Employee Interviewing
Instructed new team members on correct procedures for operations Provided constructive feedback and one-on-one coaching to employees.Stayed up to date on requirements of all team positions tooptimizetraining.Delivered group and individual needs-based training to personnel.Monitored training activities occurring on construction crews to promote maximum crew safety, performance and effectiveness.
Provided written evaluations of employee performance to management.Documented performance, safety and customer service needs to improve operations.Assisted in hiring crew members to expedite on-boarding process.CashierColumbus, GAChick-fil-A/ Dec 2021 to May 2022Operated cash register or POS system to receive payment by cash, check and credit card.Accepted cash and credit card payments, issued receipts andprovided change.Answered customer questions and provided store information.Delivered high level of customer service to patrons using activelistening and engagement skills. EDUCATION AND TRAINING CO 24