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Click here or scroll down to respond to this candidateCandidate's Name
PROFESSIONAL SUMMARYDetail- oriented Support with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.Enthusiastic Technical Support Representative specializing in delivering outstanding customer service. Background in helping businesses promote products and services to drive sales. Analytical and thorough in tackling customer issues. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. First-rate Tech Support offering outstanding support to users of various levels.Exceptional skills and knowledge in State regulated Policies and subject matter expert on Electronic Data Bases. Established reputation as sharp technology expert when working with customers to identify and deploy solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills. Experienced Customer Service with over 17 ] years of experience in resolving customer issues. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic outgoing and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.Clear understanding of company policies and training in disputes. Motivated to learn, grow and excel in the industry. Hardworking and passionate job seeker with strong organizational skills. Help team achieve company goals. Reliable Intern studying the new resolutions and seeks an internship opportunity to expand skills and gain valuable real-world experience. Reading, PA 19606 PHONE NUMBER AVAILABLE EMAIL AVAILABLE SKILLSTechnical issues analysisDesktop supportWindows 10TCP/IPExceptional Telephone EtiquetteData RecoveryTechnical WritingTechnical SupportCustomer Complaint ResolutionMozy Online BackupMicrosoft Office Specialist (MOS) ExpertBusiness DevelopmentComplaint resolutionIssue troubleshootingSupport scenario generationTechnical documents comprehensionCustomer service expertStaff education and trainingNetwork device monitoringDatacenter network implementationsWORK HISTORY06/2021 - 03/2022Technical Support RepresentativeMy AlarmCenter - Newtown Square, PABuilt and maintained internal knowledge bases for support products to expand available feedback and performance data.Maintained record of updates and applied fixes for online assets. Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.Wrote and reviewed tickets to request maintenance to various types of equipment. 09/2018 - 12/2018Accidental Claims RepresentativeThe Loomis Company - Wyomissing, PAExamined reports, accounts and evidence to determine integrity and accuracy of information. Interviewed policyholders to verify information and obtain additional details. Oversaw claim recoveries, subrogation and salvage. Evaluated accuracy and quality of data entered into agency management system. Checked level and type of coverage and evaluated contracts. Followed up with customers on unresolved issues.09/1997 - 01/2017Regulatory Compliance RepresentativeUGI Utilities, Inc - 225 Morgantown Road, PAIdentified secure and high-risk areas and assessed vulnerabilities from building standpoint for unauthorized access.Monitored preventive maintenance program for company property. Maintained facility-related materials and supplies. Investigated incidents and accidents to identify causes and potential preventive measures. Conducted safety audits, inspections and evaluations to identify potential hazards and implement corrective actions in accordance with regulatory requirements. Reviewed Regulation laws and updated investigation strategies to reflect current information. EDUCATION06/1982High School DiplomaBoyertown Area Sr High - 4th Street Boyertown Pa04/2011Associate of Arts: Medical Billing & CodingScentenial University - Idaho |
