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Click here or scroll down to respond to this candidateCandidate's Name
General ManagementStreet Address Maple Ave Sut. 1Zanesville, OH Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEWhits Frozen Custard, Zanesville, OH General Manager OCTOBER 2016- MARCH 2023Developed long and short-range financial objectives, supporting company mission statements.Monitored and oversaw, labor cost, staff training, staff recruitment, customer complaints, and quality of products and service to improve customer service.Established goals and duties for staff members to provide a productive and efficient work environment.Provided an open door policy for staff to feel heard in possible improvements, complaints and growths for each other, the company and upper management, to create a welcoming environment with extreme productivity. Worked under high pressure to ensure staff, customers and order were being handled in a timely manner.Bath and Body Works, Zanesville, OH Assistant Manager DECEMBER 2014- JUNE 2016Oversaw and coordinate training, daily operations, inventory, sales, and product order.Led and directed team members on effective methods, operations, and procedures.Utilized exceptional communication skills to upsell, recommend and resolve any customer complaints.Identified operational process inefficiencies to recommend necessary improvements.Golden Corral, Zanesville, OH ManagerJULY 2012- DECEMBER 2012Utilized effective communication skills for customer service, employee growth, training and to communicate awareness of company information and policy changes.Oversaw staff performance and maintained positive and growth based feedback.SKILLS Exceptional Interpersonaland ProfessionalCommunication Product, Risk and TeamManagement Effective Problem SolvingTime & Self ManagementLeadership SkillsStaffing, Training andScheduling SkillsExcellent Customer ServiceOrganizational SkillsVendor NegotiationsAWARDSSecret Shoppers Award (Bathand Body Works): Highestscore possible of 10 visits.Top sales goals (WhitsFrozen Custard): Setting thehighest goal at the Zanesvillelocation in 2022, whileexceeding top sales goals for atotal of 3 years.Monitored stock levels and placed orders as needed. KFC, Zanesville, OH ManagerFEBRUARY 2010- JULY 2010 Encouraged a positive work environment with team building and coaching to improve performance if needed, while still giving positive reinforcement.Enforced safety and health protocols to ensure well beginning of staff and customers.Oversaw product waste, sales and inventory to monitor loss and follow company goals and objectives.Oversaw all training, security practices, contingency plans and operations.Flowerama, Zanesville, OH General ManagerAPRIL 2001- SEPTEMBER 2009Oversaw training, sales, labor regulations, product ordering and loss, financial reports, promotions, inventory, and safety regulations.Built and maintained relationships with vendors and supplies.Met safety and security standards by overseeingpreventative maintenance and repairs.Provided clear and effective sales goals and team management to reach company standards and objectives.Maintained product and service quality standardsby conducting ongoing evaluations andinvestigating complaints.EDUCATIONJohn Glenn High School, New Concord High School DiplomaJUNE 1999 |
