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Cleveland, OhioPHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYFront-office healthcare and human resources professional with a wealth of knowledge managing high-volume databases and calendars. Efficient trainer and manager with an exceptional ability to communicate clearly and engage with staff, clients and physicians.PROFESSIONAL SKILLS Insurance  Provider Credentialing  Appointment Scheduler  Training and Management  Advanced in EMR Database  Customer Service  Medical Records Custodian  Data Management  Medical Terminology  WORK HISTORYVisionSource, North Olmsted, OHMarch 2021- PresentOptometric Technician/ Receptionist EMR Specialist Diagnostic Pre-testing for Physician Contact Lens INRBerris Optical, LLC. Rocky River, OHAug 2020-PresentOptometric Technician/Receptionist Verify Insurance/Insurance Billing/Vision Plan Billing EHR/EMR Specialist Diagnostic Pre-testing for Physician Contact Lens INR LogisticsPrivate In-Home Care, Jacksonville, NC May 2017  October 2018 General Care Provided all personal and medical care Managed finances and bookkeeping Scheduled appointments and tracked medicationsMount Zion Church, Mount Vernon, OH August 2016  April 2017 Donation and Food Pantry Volunteer Collected all donations during the week Managed and assisted with internal food pantryOhio Eye Associates, Mansfield, OH March 1999  May 2016 Medical Front Desk Manager Managed four satellite offices and 60 employees Interviewed and hired all front office and call center staff; set salaries and awarded raises Trained all new hires on software, insurance and office protocol Transferred all client documents into several databases and EMR-based Allscripts system Managed high-volume of data in system with over 500,000 client files Managed scheduling and billing for 15 Physicians Lead initiative to update pharmacy computer systems Managed pharmacy and optical shop as needed; tracked all inventory Scheduled, checked-in and assisted as many as 450 clients per day Educated clients on Medicare and Medicaid benefit information ADDITIONAL EXPERIENCEWestern Reserve Eye Center, Rocky River, OH  Front Desk Manager EDUCATIONSouth Western High School, Detroit, MI  High School Diploma