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PHONE NUMBER AVAILABLE / EMAIL AVAILABLEPROFESSIONAL SUMMARYSkilled professional with extensive experience in all aspects of retail store management and sales. Executes successfully on operational and merchandising requirements, achieves positive results, and creates value for internal/external customers. High performer, flexible, able to lead effectively in fluctuating situations while ensuring an excellent customer experience. Goal- oriented and driven to align with, and meet, company objectives. Retail Store Management Training MerchandisingCustomer Service Employee Management Budget/Inventory Control Revenue/Profit Growth Employee Development Communications KEY CONTRIBUTIONS Achieved Regional Top Gun performance excellence recognition in 2017, 2018 Surpassed sales objective by 6% Obtained 100% on annual performance evaluationsPROFESSIONAL EXPERIENCEDollar Tree, Frederick, MD 2009  2019Store Manager/Trainer Managed profitable operation of retail store, including team of 50+ Assistant Store Managers and hourly associates Handled all employment decisions regarding hiring, training/developing, terminating store associates Managed expenses and inventory shrinkage Implemented attractive product and signage displays Provided high level of customer service Maintained clean, orderly store appearance Performed store opening/closing procedures Supported maximizing sales potential and meeting stores profit contribution Key Accomplishments: Achieved Regional Top Gun performance excellence recognition in 2017, 2018 Annually, attained employee performance objectives at 100% Candidate's Name  / PHONE NUMBER AVAILABLEPage 2 of 2District ManagerFor 7-month period (2018) performed all district manager duties: Analyzed district sales results, trends Ensured appropriate mix of inventory and attractive presentation for optimum results Recruited, trained, developed store associates and handled other employment decisions, including terminations Trained district managers and employees to run successful stores Controlled payroll and cash operations, monitored inventory shrinkage Promoted high levels of customer service with internal/external customers Managed freight processingState Farm Insurance, Latham, MD 2007  2009Customer Care and Sales RepresentativeResponsible for sales of property and casualty and home insurance. Serviced customers; assisted agents, employees; managed miscellaneous customer service situations; responded to insurance-related inquiries; processed payments by phone; adhered to all company policies and procedures.TRAINING & CERTIFICATIONS Model Store Training Status, 2017 Model Store Training Status, 2016AWARDS & RECOGNITION Top Gun Winner for Region, 2017, 2018 Lowest Shrink Percent for District, 2017 Achieved Shrink Results store inventory objective, 2015