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Title Customer Service Human Resources
Target Location US-NJ-Newark
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Yonkers, NY Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEEDUCATIONBachelor of Business Administration Street Address
Metropolitan College of New YorkEntrepreneurship Introduction to Sociology Principles of Marketing Principles of Accounting Computer Applications for Profit & Non-Profit Management Managerial & Business Writing Managing Capital Markets: Creating Financial Plans Managing Information & Change: Developing Implementation & Change Plans Microeconomics Business Math, Graduated Cum Laude Phi Theta Kappa Honor Society, Commendable Leadership Skills Team Lead Strong Communication Skills Financial Analysis,Human Resources,Business Law, Financial Management, Project Management, Business Communication, Accounting, Marketing Operations Management, Managerial Statistics,Strategic Planning and Business Policy, International Business Developing,Team Dynamics, Market Analysis, Planning & Promotion E-commerce & the Digital EconomyDean's List Fall Semester 2015Spring Semester 2016Summer Semester 2016Fall Semester 2016Spring Semester 2917Honor Roll Phi Theta Kappa Honor Society3.83GPAPROFESSIONAL SUMMARYOrganized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.SKILLSMaintaining Clean Work AreasTechnical ManualsActive ListeningQuality ProductionWORK HISTORYCOUNSEL ROOM OPERATORSecured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment and access points; permitting entryObtained help by sounding alarmsPrevented losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassersCompleted reports by recording observations, information, occurrences and surveillance activities; interviewing witnesses; obtaining signaturesMaintained environment by monitoring and setting building and equipment controlsMaintained organization's stability and reputation by complying with legal requirementsEnsured operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniquesEnsured the security, safety and well-being of all personnel, visitors and the premisesProvided excellent customer serviceBASHAdhered to all company service and operating standardsRemained in compliance with local, state and federal regulationsResponded to emergencies to provide necessary assistance to employees and customersProtected the company's assets relative to theft, assault, fire and other safety issuesFollowed procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations.CUSTOMER SERVICE ASSOCIATE 03/2022 to CURRENTHome Depot, USA Mount PleasantReduced process inconsistencies and effectively trained team members on best practices and protocols.Met customer call guidelines for service levels, handle time and productivity.Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.Increased revenue by cross-selling and upselling products and services.INTERNAL SECURITY OFFICER 01/1998 to 01/2017Depository Trust and Clearing CorporationMonitored security operations from the corporate headquarters in Jersey City, NJ, Including the global field offices in Singapore, Chennai, India, Amsterdam, Holland, The Philippines, Australia and Stockholm, Sweden..

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